Big Frog of Charlotte

3429 Toringdon Way STE B112, Charlotte, NC 28277

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Contact your local Big Frog704-919-0038

Legal Information

Big Frog Custom T-Shirts, Inc. (“Big Frog”) which is headquartered in the United States, respects and understands the importance of privacy and security for our online customers. Any information collected is used by Big Frog Custom T-Shirts and our Big Frog Custom T-Shirt franchisees to contact consumers for marketing and operational purposes. Persons who supply us with their telephone numbers or e-mail addresses on-line may receive telephone or e-mail contact from us or from our Big Frog Custom T-Shirt franchisees with information regarding special promotions, new products and services or upcoming events. This Privacy Policy provides you information about what type of information is gathered and tracked on our website, how the information is used, and with whom the information is shared. Your personal information may be disclosed when authorized or required by law.

Big Frog collects two types of information about users of this Web site; “Personal Information” (including, but not limited to, your name, address, telephone number and e-mail address) and non-personally identifiable and anonymous “Aggregate Information” (such as information about how many users log onto our Web site). Unless you provide it to us voluntarily or the information is collected via cookies in the manner described in this policy, Big Frog does not collect Personal Information in connection with your use of this Web site.

Big Frog will use the information you submit (a) to answer your specific inquiry; (b) at your option, to send you additional materials relating to Big Frog and services that may be of interest to you; (c) in the administration of the Web site; and (d) as otherwise described in this policy.

To opt out of marketing communications from Big Frog Custom T-Shirts, Inc. you may use the unsubscribe link at the bottom of any marketing email message or email info@BigFrog.com with your request. Please allow 10 business days for the request to be processed.

Please read this policy carefully to learn how you can verify the accuracy of any Personal Information we have concerning you and how you can request that Big Frog delete or update your Personal Information.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

When you visit this site, information about your browser type, operating system, IP address, and the domain name from which you access this site (e.g., yahoo.com) is collected. In addition, we may collect information about your browsing behavior, such as the number of times you have visited the site, the date you visited the site and the amount of time you spent viewing the site. In addition, Big Frog may track your response to Big Frog’s advertisements, e-mails and site content, determine your ability to receive HTML-based e-mail messages, learn how many users open an e-mail and allow our service providers to compile aggregated statistics about an e-mail campaign for Big Frog. This information is used solely for our internal purposes in managing the site and improving its functionality, as well as to assist us in better targeting interactive advertising, thereby enhancing customer support and site usability. The collection of such information, whether by us or by data aggregators, is subject to the terms set forth in this policy.

Our website utilizes google remarketing. As a visitor to our website you should be aware that your data may be used in the manner articulated below.

Where users have chosen to enable Google to associate their web and app browsing history with their Google account, and to use information from their Google account to personalize ads they see across the web, Google will use data from its signed-in users together with our Google Analytics data to build and define audience lists for cross-device remarketing. In order to support this feature, Google Analytics will collect these users’ Google-authenticated identifiers, which are Google’s personal data, and temporarily join them to your Google Analytics data in order to populate your audiences.

Trademarks, Guidelines and Disclaimers

Website Link Policy and Disclaimer

Big Frog is not responsible for the content of any third party linked site that is not owned by Big Frog Custom T-Shirts, Inc. or of any other links contained in such third party sites. Big Frog provides links to you for your convenience only, and the inclusion of any link to a site not owned by Big Frog is not an endorsement by Big Frog of the site or its contents. Big Frog assumes no responsibility for any other party’s site hyperlinked to the Big Frog website or in which any part of the Big Frog website has been hyperlinked.

No permission is granted here to you to use Big Frog’s icons, site address, or other means to hyperlink other Internet sites with any page in the Big Frog website. You must obtain prior written permission to hyperlink in any manner to the Big Frog website.

Trademarks

Big Frog® and the Big Frog logo are trademarks or registered trademarks of Big Frog Custom T-Shirts, Inc. Elements of this website are protected by trade dress and other laws, and this website and its contents may not be copied or imitated in any way without the express written consent of Big Frog Custom T-Shirts, Inc.

Warranty and Other Disclaimers

The materials and information you find on the Big Frog website are provided “as is,” without warranty of any kind, either express or implied, including without limitation any warranty for information, services, or products provided through or in connection with the Big Frog website and any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. You specifically acknowledge that Big Frog is not liable for any defamatory, offensive, infringing or illegal materials or conduct, or that of third parties contained on the Big Frog website, and Big Frog reserves the right to remove such materials from the Big Frog website without liability.

Copyright Statement

2008 – 2019 Big Frog Custom T-Shirts, Inc. All rights reserved. The contents of the Big Frog website pages, including, but not limited to text, graphics, and icons, are copyrighted materials owned or controlled by Big Frog Custom T-Shirts, Inc. or its affiliate companies and contain Big Frog’s name, trademarks, service marks, and trade names. You may download one copy of these materials on any single computer and print a copy of the materials for your use in learning about, evaluating, or acquiring Big Frog services or products. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify these materials.

Product/Services Information

The materials and information you find on the Big Frog website are provided “as is,” without warranty of any kind, either express or implied, including without limitation any warranty for information, services, or products provided through or in connection with the Big Frog website and any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Children

Big Frog is concerned about the safety of children when they use the internet, and will never knowingly collect Personal Information from minors (children under 13 years of age, or any other age defined under applicable law). If we become aware that a minor is attempting to or has submitted Personal Information via this website, we will notify the user that we may not accept his or her Personal Information. We will then remove any such Personal Information from our records.

Notification of changes.

Big Frog may, in its sole discretion, update this policy at any time and from time to time, by posting the amended policy on this website. If we make material changes to this policy that affect our treatment of your Personal Information, we will provide you with e-mail or postal mail notice and a choice to opt in under the terms of the revised policy. After the changes take effect, all newly collected Personal Information will be subject to the terms of the revised policy and all previously collected Personal Information will be handled in accordance with your response to our opt-in notice (in accordance with the revised policy if you opt in and in accordance with the previous policy if you do not opt in). If no material changes have been made to this policy that affect our treatment of your Personal Information, the amended policy shall be effective upon posting and your access to or use of the site following an update shall be deemed consent to the revised policy. If you have asked to receive marketing and other materials, and you regularly receive electronic communications from us, amendments to this policy may be sent to you via e-mail. We urge you to refer back to this page regularly and especially prior to providing any Personal Information via this website. This policy may not be otherwise amended without the written consent of Big Frog. This Policy was last updated August 9, 2019.

What Our Customers Say

super easy, friendly and fast! would 100% use again.
By Cadie Koppenhaver
Great attention to detail and customer service.
By Austin Konecke
I don't know about anyone else experience but customer service was understanding of my situation. I'm on vacation from CT visiting my God father nd I ordered a custom shirt, unfortunately time was a factor. They didn't give me a hard time and were very considerate of my situation. Wasn't going to be in Charlotte long enough to receive my shirt so they issued me a refund. Easy to talk to didn't make me feel like I was walking on eggshells. Very professional
By Franky Velez
The shirts are perfect and the process was super easy. They responded so fast to my initial quote request, we're very reasonably priced. Especially for a smaller order of only 15 shirts. I had originally looked at a big online printing site and it was almost DOUBLE for the same exact design on the same shirts. From initial quote to having my shirts in hand was less than two weeks and they were so helpful at the shop letting me know the care instructions to make sure our awesome shirts last as long as possible!
By Jacqueline Tate
They were amazing! And quick and helped solve my rehire emergency
By gaye mayo
Justin handled the mapping and embroidery of our logo onto our polo shirts extremely well. He met our deadline ahead of schedule and it was a relief not to have to worry about this activity.
By Jennifer White
Loved the experience, the process was flawless and easy, quality of embroidered polo is TOP!
By Rashad Hasanzade
Professional, knowledgeable experts - outstanding T-shirt reproduction that truly pops. You will get you what you want from Big Frog Custom T-shirts,
By Mark Thomas
Did an Excellent Job on my shirts and hats!!! Definitely recommend this Company!
By Brown Sugar
Did a great job taking my idea and getting it on a shirt. Customer service was great and they did it really fast. I would recommend their services to anyone.
By Sam Shanks
Big Frog was able to turn my order around very quickly, and the quality was top-notch. Very pleasant and easy to work with!
By Susan Broatch
Joseph was so helpful and friendly! Extremely talented in embroidery, computer design and super approachable. Very polite and fast! Dont flick with those other companies. Joe is your guy. Will edit post when product is done!! Thanks❤️
By cassidy hemphill
Great customer service and great print work! Thanks A Bunch! AnnJae
By Crystal AnnJae Hackett
Mason helped me today and I couldn’t have been more pleased. He is a courteous and helpful young gentleman. He made sure I was satisfied and even cut out my graphic to portray the design on an actual t-shirt so I could visualize the dimensions and appearance. He is concise and clear about the guidelines and instructions to make my item look the best it could be.
By diane martin
Justin and Joseph were exceptional yet again with an overnight order on 2 sweatshirts. This place does exactly what u want and will get it done for you.Thank you! I will be coming back.
By Flordelisa Valera
Great quality. Great customer service as well.
By Ricky Hamilton
Helped us with custom embroidery on jerseys, the turned out so clean and professional looking. We appreciated their help on the design too, helping us find the ideal placement. Would definitely recommend them!
By Kenna Powell
Came in for some last minute items, Justin was very helpful and quick to get me in and out. From what I saw from their finished products, this place has some fantastic quality going on. Keep up the great work everyone!
By Ross Blank
I'm a repeat customer & will use them again if the need arises. Both times were for custom T-shirts for family events. Quality product, quick turn around time, executed our vision beautifully.
By Kelly Smith
Quick, professional, and friendly service!
By Da Do
They always do a great job!
By Anne Gannon
This isn't t-shirt printing related I just broke down next to their shop and the guys were super helpful speaks a lot for how they treat people and integrity thank you so much guys
By Samuel Larin
Fantastic, fast, quality service!!
By Janet K
I’ve relied on them for T-shirts for our wrestling club for the past 10 years. They always provide white glove service!
By Roland Wilfong
The guys made my order very quickly, thank you, thank you for helping to edit my logo, good luck to you
By Айгуль
Our marching band has worked with Big Frog for the last 2 seasons and we are very pleased with the quality of their work and how quickly they complete our orders.
By Amanda Sherwood
They’ve done a great job for years with shirts and hats for my business! I highly recommend them!
By Glenn Hunter
Have used them a few times already and the quality of the items and embroidery have been very nice!
By Lori Voci-Sohm
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