Big Frog of Reno

5057 South McCarran Blvd., Reno, NV 89502

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Contact your local Big Frog775-409-4000

Legal Information

Big Frog Custom T-Shirts, Inc. (“Big Frog”) which is headquartered in the United States, respects and understands the importance of privacy and security for our online customers. Any information collected is used by Big Frog Custom T-Shirts and our Big Frog Custom T-Shirt franchisees to contact consumers for marketing and operational purposes. Persons who supply us with their telephone numbers or e-mail addresses on-line may receive telephone or e-mail contact from us or from our Big Frog Custom T-Shirt franchisees with information regarding special promotions, new products and services or upcoming events. This Privacy Policy provides you information about what type of information is gathered and tracked on our website, how the information is used, and with whom the information is shared. Your personal information may be disclosed when authorized or required by law.

Big Frog collects two types of information about users of this Web site; “Personal Information” (including, but not limited to, your name, address, telephone number and e-mail address) and non-personally identifiable and anonymous “Aggregate Information” (such as information about how many users log onto our Web site). Unless you provide it to us voluntarily or the information is collected via cookies in the manner described in this policy, Big Frog does not collect Personal Information in connection with your use of this Web site.

Big Frog will use the information you submit (a) to answer your specific inquiry; (b) at your option, to send you additional materials relating to Big Frog and services that may be of interest to you; (c) in the administration of the Web site; and (d) as otherwise described in this policy.

To opt out of marketing communications from Big Frog Custom T-Shirts, Inc. you may use the unsubscribe link at the bottom of any marketing email message or email info@BigFrog.com with your request. Please allow 10 business days for the request to be processed.

Please read this policy carefully to learn how you can verify the accuracy of any Personal Information we have concerning you and how you can request that Big Frog delete or update your Personal Information.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

When you visit this site, information about your browser type, operating system, IP address, and the domain name from which you access this site (e.g., yahoo.com) is collected. In addition, we may collect information about your browsing behavior, such as the number of times you have visited the site, the date you visited the site and the amount of time you spent viewing the site. In addition, Big Frog may track your response to Big Frog’s advertisements, e-mails and site content, determine your ability to receive HTML-based e-mail messages, learn how many users open an e-mail and allow our service providers to compile aggregated statistics about an e-mail campaign for Big Frog. This information is used solely for our internal purposes in managing the site and improving its functionality, as well as to assist us in better targeting interactive advertising, thereby enhancing customer support and site usability. The collection of such information, whether by us or by data aggregators, is subject to the terms set forth in this policy.

Our website utilizes google remarketing. As a visitor to our website you should be aware that your data may be used in the manner articulated below.

Where users have chosen to enable Google to associate their web and app browsing history with their Google account, and to use information from their Google account to personalize ads they see across the web, Google will use data from its signed-in users together with our Google Analytics data to build and define audience lists for cross-device remarketing. In order to support this feature, Google Analytics will collect these users’ Google-authenticated identifiers, which are Google’s personal data, and temporarily join them to your Google Analytics data in order to populate your audiences.

Trademarks, Guidelines and Disclaimers

Website Link Policy and Disclaimer

Big Frog is not responsible for the content of any third party linked site that is not owned by Big Frog Custom T-Shirts, Inc. or of any other links contained in such third party sites. Big Frog provides links to you for your convenience only, and the inclusion of any link to a site not owned by Big Frog is not an endorsement by Big Frog of the site or its contents. Big Frog assumes no responsibility for any other party’s site hyperlinked to the Big Frog website or in which any part of the Big Frog website has been hyperlinked.

No permission is granted here to you to use Big Frog’s icons, site address, or other means to hyperlink other Internet sites with any page in the Big Frog website. You must obtain prior written permission to hyperlink in any manner to the Big Frog website.

Trademarks

Big Frog® and the Big Frog logo are trademarks or registered trademarks of Big Frog Custom T-Shirts, Inc. Elements of this website are protected by trade dress and other laws, and this website and its contents may not be copied or imitated in any way without the express written consent of Big Frog Custom T-Shirts, Inc.

Warranty and Other Disclaimers

The materials and information you find on the Big Frog website are provided “as is,” without warranty of any kind, either express or implied, including without limitation any warranty for information, services, or products provided through or in connection with the Big Frog website and any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. You specifically acknowledge that Big Frog is not liable for any defamatory, offensive, infringing or illegal materials or conduct, or that of third parties contained on the Big Frog website, and Big Frog reserves the right to remove such materials from the Big Frog website without liability.

Copyright Statement

2008 – 2019 Big Frog Custom T-Shirts, Inc. All rights reserved. The contents of the Big Frog website pages, including, but not limited to text, graphics, and icons, are copyrighted materials owned or controlled by Big Frog Custom T-Shirts, Inc. or its affiliate companies and contain Big Frog’s name, trademarks, service marks, and trade names. You may download one copy of these materials on any single computer and print a copy of the materials for your use in learning about, evaluating, or acquiring Big Frog services or products. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify these materials.

Product/Services Information

The materials and information you find on the Big Frog website are provided “as is,” without warranty of any kind, either express or implied, including without limitation any warranty for information, services, or products provided through or in connection with the Big Frog website and any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Children

Big Frog is concerned about the safety of children when they use the internet, and will never knowingly collect Personal Information from minors (children under 13 years of age, or any other age defined under applicable law). If we become aware that a minor is attempting to or has submitted Personal Information via this website, we will notify the user that we may not accept his or her Personal Information. We will then remove any such Personal Information from our records.

Notification of changes.

Big Frog may, in its sole discretion, update this policy at any time and from time to time, by posting the amended policy on this website. If we make material changes to this policy that affect our treatment of your Personal Information, we will provide you with e-mail or postal mail notice and a choice to opt in under the terms of the revised policy. After the changes take effect, all newly collected Personal Information will be subject to the terms of the revised policy and all previously collected Personal Information will be handled in accordance with your response to our opt-in notice (in accordance with the revised policy if you opt in and in accordance with the previous policy if you do not opt in). If no material changes have been made to this policy that affect our treatment of your Personal Information, the amended policy shall be effective upon posting and your access to or use of the site following an update shall be deemed consent to the revised policy. If you have asked to receive marketing and other materials, and you regularly receive electronic communications from us, amendments to this policy may be sent to you via e-mail. We urge you to refer back to this page regularly and especially prior to providing any Personal Information via this website. This policy may not be otherwise amended without the written consent of Big Frog. This Policy was last updated August 9, 2019.

What Our Customers Say

Our shirts for LayerSlayers3D team came out perfect, Keiley was great to work with! Thank you again!
By D R
Your staff is friendly and professional and always deliver fantastic results. I love the logo embroidery on my shirts and I get a lot of compliments! Thank you for delivering excellence! Note that this was a return business visit as I was so happy the first time around!
By Vernon Conaway
I visited the store at the last minute, and Alia truly stepped up to help. She was extremely professional and knowledgeable, confidently answering all of my questions. Alia worked closely with me on the design and placement of my logos, guiding me through the various options and products available. She remained friendly and accommodating, even staying well past closing time to ensure everything was completed. Despite my rambunctious child, she was incredibly caring and patient throughout the entire experience. I left the store with everything I needed, and the pricing was very reasonable. I highly recommend Big Frog to anyone looking for excellent service and quality products.
By Robert Gamboa
Love my shirts! I had to get a quick print of two different designs and colors of shirts for my team and me for an event in less than 10 days from when I ordered. Big Frog of Reno was so responsive and helpful. Within hours of making my request they had designs ready for my approval. I made a minor change (actually make my logo SMALLER - a first for a client 😉) and they made it quickly. The personal service is so welcome. They were excited for me to see the shirts when they were ready and they are fabulous! Thank you. I am definitely using Big Frog of Reno again and recommend you do, too!
By Terri Ogden
Love the shirt. Great service. Quick turnaround.
By D. James Lawrie
I absolutely love the custom t-shirts I had made at Big Frog in Reno! They created shirts for Test Those Breasts, Inc., our nonprofit supporting breast cancer awareness, and they turned out amazing. A huge thank you to Keiley for being so helpful and creative throughout the process. The customer service was outstanding from start to finish. I’m also so grateful to Andrea, the owner, for running such a wonderful local business that truly cares about the community. The quality of the shirts is fantastic, the design came out perfect, and the whole experience was easy and enjoyable. I’m so thankful I found Big Frog and will definitely be coming back for future projects. Highly recommend supporting this great local business!
By Jamie Vaughn
I am so happy with my choice to have my t-shirts made from Big Frog of Reno. I was in a time sensitive situation, there was a storm in Reno, I live in Owyhee. I needed the t-shirts asap how ever with the storm they were going to be closed the day i was to arrive. However they had someone meet us to pick up our order. The fee for rush delivery was very affordable. And the quality of the t-shirts were not expected. I am beyond pleased and happy with my experience with this business. I would recommend this place over n over again. This is my now go to t-shirt spot even if they are about 600 miles away. They are dependable, fast, and the help i received from Kelyee (Sorry I think i spelled her name wrong) was amazing. I am just in ahhhhh of this store.
By Rhiannon Nino
Jeff and team are exceptional at what they do. Amazing service and turnaround time !
By Myles Morris
I loved everything about this store. I was in search for shirts for my Grammies celebration of life and it was all last min. I googled where I can have shirts printed and even tho I lived all on the other side I drove into town. The experience was amazing from the customer service to the delivery to the custom shirts. I would recommend 100%. I will be back soon to get more custom things done. Very thankful I came across this store. Thank you! Especially during a difficult time. We cried out of happiness of the outcome and quality of the shirts. Truly amazing! - Jenny
By Janira Andrade
We were on a short time frame to purchase a custom hoodie for our grandson's birthday. Alia worked on a design and promised it would be ready for pick up in time. It actually was ready earlier than expected and they called to let us know we could pick it up. When we got there, we realized the hoodie was probably going to be too small. Also, the color of the graphics did not contrast with the color of the hoodie we selected, so it was difficult to see. Alia not only offered to re-do it, she assured us it would still be ready in time for the birthday party. I offered to pay for the second hoodie, but she insisted there would be no charge. She called us back a day before the party to let us know it was ready. I cannot say enough good things about the service we received, especially since the mistakes with the first hoodie were ours and not hers. I would 100% recommend Big Frog and I will continue to use them for any future needs.
By Terrie Johnson
I recently used Big Frog for a small order of three embroidered company polos, and the experience was fantastic. They were incredibly proactive—they actually adjusted my logo to ensure it would be clearly visible on the shirt material, which I really appreciated. The team is super responsive, friendly, and professional. They met every commitment they made regarding quality and timing. I’ll definitely be back!
By Vernon Conaway
Very fast and everyone there is so nice! I will go back :)
By Paige
Excellent communication. Friendly staff. High quality work. Would recommend and will use again (and have used again already!)!
By Samantha Schneider
Great customer service and variety of apparel. High quality.
By Sarah Hughes
I have used Big Frog twice now to craft Turkey Trot t-shirts for my entire family, every November. Both 2023 & 2024, my bulk order came out perfectly and AHEAD of schedule. I plan on using this shop every November. Plus, the shirts themselves are of high quality: pure cotton and prints that don't fade in the wash. Customer service is top-notch, detailed & friendly.
By Wendy Hermes
The products are top-quality, and the service is exceptional across the board. The customer support team, especially Keiley, is always wonderful to work with. They respond quickly and ensure every order is handled efficiently. Our company has been extremely happy with our experience at Big Frog Reno, and we’ll continue to trust them for all our apparel needs in the future.
By Taylin Meadows
Great people to work with! They do an excellent job!
By Cary Groth
Very happy and satisfied with our T-shirts.
By Teri Fleming
Found this place on Google, talked with owner 1 The Mrs. on 3 t-shirts i requested. They knew assignment and didnt hesitate at all to create these. When I went to go pick up my shirts on the way out ,met the husband. They are an amazing couple and will be back again. SUPPORT SMALL BUSINESSES, and thanks for the warm welcome to the area
By Humble Yourself
Alia and the entire team at Big Frog are incredible. Their quality of work can't be beat!
By Jen Kimsey
I came to Big Frog based on the great reviews and I was not disappointed. My experience was professional, friendly, and so easy. I will definitely return for repeat business and recommend to others!
By Heather
Amazing experience! The designer worked with me to create a custom Father's Day t-shirt design that exceeded my expectations. The design turned out beautifully, and the turnaround time was incredibly fast. I was able to get the shirts printed just in time for Father's Day.
By Christelle Kaxongo
Great Customer Service, I appreciate that there is no minimum to an order. They are quick and very professional. I have worked with Alia several times now and she is awesome!
By Roberta Doyen-Thomas
Fast turnaround and quality work. The staff was super friendly. Our logo popped while we were presenting at the state capital. Looking forward to having more of our shirts made by Big Frog!
By Robert W
The family here at BIG FROG (well, it felt like family), were so helpful. They took their time to educate on choices, make suggestions, and gave me realistic completion times. Every one of the FROGS there was so friendly, too. They took my stress levels down to a healthy number, too! Thank you, BIG FROGS!
By Carla Cosentino
AWESOME company! Thank you for the quick, amazing and friendly service!
By Valerie Jackson
I have used Big Frog for all my companies apparel, Gilliam Construction. The owners, and their team, have taken such good care of us over the years that we are their customer for life. They turn the proofs and estimates around quickly, and constantly receive the products in a timely fashion! If you're looking for customized apparel for your business I highly recommend you give Big Frog a chance!
By Jake Gilliam
great service strongly recommend
By Eric Highley
Big Frog did a wonderful job! Alia is an absolute gem! She changed the color & size of my logo & she helped me choose the softest garments to have embroidered. I was stressing, but she walked me through every step and ensured that my order was ready before the due date! She truly went above and beyond & was professional and polite. The items turned out lovely and my employees were so happy with the look & feel! Great work Big Frog & huge thanks to Alia- my new graphic design hero.
By Liz Brown
Very helpful and responsive service. Prices are better than what we saw elsewhere and the hoodies we received looked great. Big Frog is now our go-to custom apparel company.
By Kevin Moreng
This Reno store and owner are amaaaazing. They filled my Christmas order on time, communication was awesome, and were so gracious and caring about my urgent need !! Will definitely use them for all my business, personal, and charity needs in 2025. Thankyou so much TEAM BIG FROG!
By Kim Devine
Great Local Store to Source personalized T-Shirts and more. Fantastic design team who went to great lengths to fulfill are very particular order. Huge thanks to both Alia and Keiley who went the extra mile to make things perfect...Hope to add a picture of their great work from a reunion with old friends happening this week.
By Sean Devlin
Sydney and the team absolutely crushed it. Amazing quality, price. They even got it done sooner than expected. I will go back to Sydney for every order.
By Jake Hutchens
I ordered tshirts from etsy and needed one more specialty shirt. The team quickly created the design mirroring what I had purchased and for a nominal fee expedited the shirt. The design from Big Frog is better quality than etsy... I'll be going to them first in the future. The young lady who helped me took great care in explaining the design and challenges with size of the shirt and did a phenomenal job. Thank you!
By Nicole Smith Jones
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