Big Frog of Jacksonville-Mandarin

9965 San Jose Blvd. #56, Jacksonville, FL 32257

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Contact your local Big Frog(904) 800-6888

Legal Information

Big Frog Custom T-Shirts, Inc. (“Big Frog”) which is headquartered in the United States, respects and understands the importance of privacy and security for our online customers. Any information collected is used by Big Frog Custom T-Shirts and our Big Frog Custom T-Shirt franchisees to contact consumers for marketing and operational purposes. Persons who supply us with their telephone numbers or e-mail addresses on-line may receive telephone or e-mail contact from us or from our Big Frog Custom T-Shirt franchisees with information regarding special promotions, new products and services or upcoming events. This Privacy Policy provides you information about what type of information is gathered and tracked on our website, how the information is used, and with whom the information is shared. Your personal information may be disclosed when authorized or required by law.

Big Frog collects two types of information about users of this Web site; “Personal Information” (including, but not limited to, your name, address, telephone number and e-mail address) and non-personally identifiable and anonymous “Aggregate Information” (such as information about how many users log onto our Web site). Unless you provide it to us voluntarily or the information is collected via cookies in the manner described in this policy, Big Frog does not collect Personal Information in connection with your use of this Web site.

Big Frog will use the information you submit (a) to answer your specific inquiry; (b) at your option, to send you additional materials relating to Big Frog and services that may be of interest to you; (c) in the administration of the Web site; and (d) as otherwise described in this policy.

To opt out of marketing communications from Big Frog Custom T-Shirts, Inc. you may use the unsubscribe link at the bottom of any marketing email message or email info@BigFrog.com with your request. Please allow 10 business days for the request to be processed.

Please read this policy carefully to learn how you can verify the accuracy of any Personal Information we have concerning you and how you can request that Big Frog delete or update your Personal Information.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

When you visit this site, information about your browser type, operating system, IP address, and the domain name from which you access this site (e.g., yahoo.com) is collected. In addition, we may collect information about your browsing behavior, such as the number of times you have visited the site, the date you visited the site and the amount of time you spent viewing the site. In addition, Big Frog may track your response to Big Frog’s advertisements, e-mails and site content, determine your ability to receive HTML-based e-mail messages, learn how many users open an e-mail and allow our service providers to compile aggregated statistics about an e-mail campaign for Big Frog. This information is used solely for our internal purposes in managing the site and improving its functionality, as well as to assist us in better targeting interactive advertising, thereby enhancing customer support and site usability. The collection of such information, whether by us or by data aggregators, is subject to the terms set forth in this policy.

Our website utilizes google remarketing. As a visitor to our website you should be aware that your data may be used in the manner articulated below.

Where users have chosen to enable Google to associate their web and app browsing history with their Google account, and to use information from their Google account to personalize ads they see across the web, Google will use data from its signed-in users together with our Google Analytics data to build and define audience lists for cross-device remarketing. In order to support this feature, Google Analytics will collect these users’ Google-authenticated identifiers, which are Google’s personal data, and temporarily join them to your Google Analytics data in order to populate your audiences.

Trademarks, Guidelines and Disclaimers

Website Link Policy and Disclaimer

Big Frog is not responsible for the content of any third party linked site that is not owned by Big Frog Custom T-Shirts, Inc. or of any other links contained in such third party sites. Big Frog provides links to you for your convenience only, and the inclusion of any link to a site not owned by Big Frog is not an endorsement by Big Frog of the site or its contents. Big Frog assumes no responsibility for any other party’s site hyperlinked to the Big Frog website or in which any part of the Big Frog website has been hyperlinked.

No permission is granted here to you to use Big Frog’s icons, site address, or other means to hyperlink other Internet sites with any page in the Big Frog website. You must obtain prior written permission to hyperlink in any manner to the Big Frog website.

Trademarks

Big Frog® and the Big Frog logo are trademarks or registered trademarks of Big Frog Custom T-Shirts, Inc. Elements of this website are protected by trade dress and other laws, and this website and its contents may not be copied or imitated in any way without the express written consent of Big Frog Custom T-Shirts, Inc.

Warranty and Other Disclaimers

The materials and information you find on the Big Frog website are provided “as is,” without warranty of any kind, either express or implied, including without limitation any warranty for information, services, or products provided through or in connection with the Big Frog website and any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. You specifically acknowledge that Big Frog is not liable for any defamatory, offensive, infringing or illegal materials or conduct, or that of third parties contained on the Big Frog website, and Big Frog reserves the right to remove such materials from the Big Frog website without liability.

Copyright Statement

2008 – 2019 Big Frog Custom T-Shirts, Inc. All rights reserved. The contents of the Big Frog website pages, including, but not limited to text, graphics, and icons, are copyrighted materials owned or controlled by Big Frog Custom T-Shirts, Inc. or its affiliate companies and contain Big Frog’s name, trademarks, service marks, and trade names. You may download one copy of these materials on any single computer and print a copy of the materials for your use in learning about, evaluating, or acquiring Big Frog services or products. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify these materials.

Product/Services Information

The materials and information you find on the Big Frog website are provided “as is,” without warranty of any kind, either express or implied, including without limitation any warranty for information, services, or products provided through or in connection with the Big Frog website and any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Children

Big Frog is concerned about the safety of children when they use the internet, and will never knowingly collect Personal Information from minors (children under 13 years of age, or any other age defined under applicable law). If we become aware that a minor is attempting to or has submitted Personal Information via this website, we will notify the user that we may not accept his or her Personal Information. We will then remove any such Personal Information from our records.

Notification of changes.

Big Frog may, in its sole discretion, update this policy at any time and from time to time, by posting the amended policy on this website. If we make material changes to this policy that affect our treatment of your Personal Information, we will provide you with e-mail or postal mail notice and a choice to opt in under the terms of the revised policy. After the changes take effect, all newly collected Personal Information will be subject to the terms of the revised policy and all previously collected Personal Information will be handled in accordance with your response to our opt-in notice (in accordance with the revised policy if you opt in and in accordance with the previous policy if you do not opt in). If no material changes have been made to this policy that affect our treatment of your Personal Information, the amended policy shall be effective upon posting and your access to or use of the site following an update shall be deemed consent to the revised policy. If you have asked to receive marketing and other materials, and you regularly receive electronic communications from us, amendments to this policy may be sent to you via e-mail. We urge you to refer back to this page regularly and especially prior to providing any Personal Information via this website. This policy may not be otherwise amended without the written consent of Big Frog. This Policy was last updated August 9, 2019.

What Our Customers Say

Truly awesome customer tea shirts and highly recommendedi.The district blend t shirt, which is super soft is amazing.
By Bob Delaney
This place is fabulous. I will most definitely returning.
By Kat
Amazing experience! Very high quality, excellent customer service!!!
By Erika Patterson
My experience with Big Frog T-Shirt Company was honestly a 0/10. I would never recommend anyone to use this company for custom apparel. I paid for three company shirts, and when I received the first order, the quality was horrible. The vinyl was already peeling, letters were missing, and the shirts were done incorrectly overall. After bringing the issues to their attention, they offered to redo the order, which sounded fine at first — but it then took an entire week just to get the replacement shirts back. What made the experience even worse was the customer service throughout the whole ordeal. There was no compensation offered for the inconvenience, wasted time, or poor quality, and everyone I dealt with came across as rude and unpleasant. For a business that’s supposed to provide professional custom branding, the experience was extremely disappointing from start to finish. Update: Big Frog did in fact reach out and issue me a refund regarding my order. I appreciate them taking the time to correct the situation and make things right after the issues I experienced with the original shirts. Thank you to the team for resolving the matter professionally.
By 707 JAWS
Our shop, River City Yarn & Fiber, needed last minute logo t-shirts for a big event and Big Frog was able to get them done the same day! I was delighted with the quality of the printing. Will use them again next year if not before then. Highly recommend!
By Sarah Gant
This company is superb. The quality of their work is AMAZING and their customer service is top tier. ANYTIME I need ANY shirts or ANY personalization done, I will go to BIG FROG. Hands down the BEST.
By Nicole Salgado
This place is awesome, from concept to shirt in hand the associate Uyen is very accommodating and fast. Can't imagine I'll ever look in any other direction when I need a custom shirt
By Michael D.
We had a wonderful experience with Big Frog. Their communication was clear and helpful, and they made the entire process very easy. The turnaround time was amazing — our shirts were ready in about 3 days! We’re very happy with the final result and truly appreciate their service. Highly recommend! Thank you!
By Perfect Refinishing
Ordered one dozen t-shirts for a fun little Players Championship project. Handed these to several players. Very easy to deal with online and the order was processed quickly!
By Anne Roy
Big Frog is awesome, I was in the military for 20 some years and I am bringing back several Unit tshirts back to life, just in a larger size, now that I’m retired. John Wolfe
By Ariana Wolfe
We found Big Frog after a less than ideal experience with our vendor we used before. The entire process has been nothing short of absolute perfection. We have ordered work shirts, jackets, beanies, hoodies and polos from Big Frog. Uyen has been a pleasure to work with, especially since we have specific coloring needed for our brand. Turn around time is fast, product is great, COMMUNICATION IS STELLAR and pricing is competitive. Can't thank them enough
By Britani MrsFence
Didn't have any issues, the quality was acceptable, the order was ready the same day. Nothing to criticize currently, I'd use them again.
By Nick Harding
Great quality, efficient and personal service! I was able to get my shirts done exactly the way I wanted them done and in a very short time just before the holidays! They are excellent!
By DJ Blues
Aliya, was simply the best!!! The 65th birthday celebration shirts were a hit!!!
By Ed Dunmore
(Translated by Google) Great work, efficient, very professional! I'm very satisfied with my order, which I placed this morning and was ready by the afternoon. When I went to pick it up, they were very kind and helpful. I left very happy with the result of my 5 t-shirts; they turned out beautiful and perfect, just as I wanted. I was also very grateful for the ease of the process and the attention I received at all times, whether by phone, email, or in person. I recommend this place 100%! Thanks again for everything *Big frog team* 🐸 -Translation in Spanish - Great job, efficient, very professional! I am very satisfied with my order that I placed today in the morning and that it was ready for the afternoon. When I went to pick him up they were very kind and affectionate. I left very happy with the result of my t-shirts; they turned out beautiful and perfect, just as I wanted. I was also very grateful for the ease and attention I received at all times, whether by phone, email, or in person. I recommend this place 100%! Thanks again for everything, *Big Frog* team! (Original) Great work, efficient, very professional! I'm very satisfied with my order, which I placed this morning and was ready by the afternoon. When I went to pick it up, they were very kind and helpful. I left very happy with the result of my 5 t-shirts; they turned out beautiful and perfect, just as I wanted. I was also very grateful for the ease of the process and the attention I received at all times, whether by phone, email, or in person. I recommend this place 100%! Thanks again for everything *Big frog team* 🐸 -Translation in Spanish - ¡Gran trabajo, eficaz, muy profesional! Estoy muy satisfecha con mi pedido que realicé hoy en la mañana y que ya estaba listo para la tarde. Cuando fuí a recogerlo fueron muy amables y cariñosos. Me fuí muy feliz con el resultado de mis camisetas ya que quedaron preciosas y perfectas, justo como lo quería, y por la facilidad que me otorgaron y la atención que recibí en todo momento, tanto por teléfono, como por email, como en persona .¡¡Os recomiendo éste lugar 100%!! !Gracias de nuevo por todo equipo *Big Frog*
By Carolyne Redondo
Thank you, Big Frog and ALIYA for the fantastic work, you did on my custom T-shirt. It turned out better than I could’ve ever imagined. Thank you for working to take out the imperfections in the artwork of the firefly. T.
By T
The commitment to great customer service and making sure I receive my orders in a timely manner is always upheld. The owner Bob and his staff are great. Uyen is AMAZING!!!! I highly recommend Big Frog Custom.
By Joshua Pleas
Customized-- beautifully embroidered baby bibs and snuggle blanket for my niece! Big Frog came through again with a super special gift--Thanks Aliya!
By Kim Gartner
Thank you Aliya for making my first experience at Big Frog a great one I really appreciate you.
By Dalvin Strong
Thank you Bobby and team for the great customer service and quick turn around on a small quantity order. My daughter ran her 1st marathon and we had the best spectator shirts there ! It was so easy and fun to work with you.
By Karin Bertozzi
Decent price very helpful and understanding and amazing work
By Contessa Medina
Great place for business or personal clothing marketing needs. Aliya helped me and she was awesome!They have great prices too!
By Christopher Colina
I heard about Big Frog on The Promise radio station one weekend, walked in on a Monday morning, and picked up on Thursday some wonderful shirts! Their attention to detail, knowledgeable staff, and patient customer service won me over. I would highly recommend them!
By Debbie Slingo
I’ve bought multiple shirts here and they are always helpful! Always fast! Good prices!
By Michael Schwarz
In 1999 we had our first family girl trip to Florida. We took our mom back to the place she and my dad married, Pensacola FLA. sadly our mother has since passed away. We each had a shirt made, airbrushed with our names and year of our family girl trip. We planned our first girl trip back to Florida and in remembrance of our mother planned to have shirts made again. We began working the phones on where we could go to get our shirts made on Saturday for 13 girls. We ran into a big problem. You can no longer just walk in shirt shops and request personalized shirts. I was referred to call the owner Bobby at Big Frogs as he could possibly help.It was almost 4pm when we spoke and I explained why we wanted Shirts made and they had to be done by Saturday as we were leaving for back home. He said get me shirts, sizes and what you want on shirts ASAP as we close at 6pm today and we can get your shirts made. Big Frogs are closed on Saturdays and he even said he would come to work on Saturday to meet us to pick up shirts. Not only did his staff rush to get our shirts made but he did indeed meet us on Saturday so we could pick up our shirts. I can’t even describe how much this meant to all to us girls from 12 yrs old to 78 yrs old having a shirt to commemorate our girl trip. The customer service is by far superior of any other store and the dedication to assure they meet the needs of their customers is top notch. I can’t say enough how much we respect Bobby, his staff, his store, and their service. The best part our shirts were made exactly how we ask, reasonably priced and good quality. We are far beyond satisfied with the service and the shirts. Thank you, thank you!!
By Lisa McCue
Uyen is the best! Great quality with quick and professional service
By C G
Prompt, professional and courteous.
By Steve Sierra
Took care of company shirt! Hats off to Joy and Aliya! Thanks for the help!
By C&J Services Unlimited
Excellent, every time!!
By Rachael Ferguson
I needed a couple of items asap and I was able to place the order over the phone and picked it up in less than 24 hours! The customer service was awesome and the entire experience was great! I will definitely be back! Thank you!!
By Jennifer Stanton
Fantastic locally owned place for all your shirts, hats or any other printed needs. I cannot recommend this place enough.
By A Conrad
I can’t say enough great things about Bobby and the team at Big Frog Custom T-Shirts & More! I called on a Saturday, not realizing they were closed, and Bobby still came in on his day off to help me out with a last-minute T-shirt print. He was incredibly friendly, professional, and went above and beyond to make sure I got exactly what I needed. On top of that, he even offered a military discount without me asking. Their customer service is top-notch, and the quality of their work speaks for itself. Hands down the best T-shirt company in North Florida—if you need custom apparel, this is the place to go! Thanks again, Bobby!
By Kyle
My experience with Big Frog has been amazing. The staff is friendly and accommodating and the service is fast. I highly recommend using them for your custom clothing needs. I’ll definitely do business with them again.
By Robert Moore Jr
Great place excellent work at a fair price. Quickly done
By Tim
The website was super user friendly and the employees were so helpful. I went into the store to feel the material of the shirt and was met with such friendly customer service. The owners were on site assisting with every detail. The graphic designer that worked with me was very professional and helped bring my vision to life. Overall, the experience from start to finish, was amazing. I will absolutely order more shirts from them in the future.
By Lauren Haas
Thank you Big Frog for the blazing fast turnaround on the running shirts for my wife! I couldn't believe the speed and quality of the service. I will certainly be using you directly in the future and recommend you to anyone who needs printing services. Very impressed, thanks again!
By Stephan Moritz
Wow! I can’t say enough about Big Frog Custom T-shirts. I hate to admit that I’m a constant procrastinator and this is the second time Big Frog has saved me. This last time i sent a request on a Sunday and they contacted me immediately and they were able to design the sweatshirt exactly as pictured and I was able to pick it up the next day just in time to wear to my Christmas Party. And let me say the quality of these shirts are nothing like the cheap shirts you get from Etsy and other on line sites. The shirts are thick, roomy and true to size. The staff is amazingly courteous which you rarely find these days. Please try Big Frog, I’m sure you won’t be disappointed!
By Pamela Gaines
I had an old flyer that I wanted printed on a dozen tshirts. The copy that I had was very old and not very clear. They cleaned it up and it looks great! Their customer service and communication was fantastic and the product turned out really really nice. I would recommend them for any type of custom printing.
By Anjie Palmer
They did a really good job I loved my new shirts fully custom
By Luxe Detailing
I was referred to them by the school my kids go to where they had a good experience with Big Frog. I had 200 shirts and hats made. They were polite, professional and fast. The shirts, hats and art were of great quality. I had another t shirt company make 100 shirts at the same time. They failed to finish on the date they promised. Luckily, I used big frog too so my t shirt giveaway was still successful.
By Sir Winston
Their quality is best around. Super fast turnaround. Amazing customer service. Return customers and we will be back again and again
By Party Solution Entertainment (PSE)
We’ve had the pleasure of working with Big Frog multiple times over the last year. We have been blown away by their service and the quality of their products each and every time. From their designer to the person who delivers our order, they all clearly care about their customers and their company. Above and beyond. We won’t do business with anyone else.
By River Oak Academy
Joy was amazing! I highly recommend them !
By Shawn Lewis
I've worked with several custom T-shirt companies, but Big Frog of Jacksonville has been the best by far! Great customer service, a friendly staff, and a quick turnaround. I’ll definitely be ordering again and highly recommend this store!
By Darian Jarrett
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