I cannot say enough wonderful things about Big Frog! We had custom logo cups made for an event, and unfortunately their shipment didn’t arrive in time for us to pick them up before our open house. Instead of simply telling us they wouldn’t be ready, the owner personally drove all the way to Dallas, GA to pick up our order and then personally delivered the products to our event so we would have them.
THAT is customer service! It is so rare to find a company that genuinely cares this much about its customers and is willing to go that far to make things right especially when the shipping delay wasn’t even something they could control.
The cups turned out AMAZING, but what impressed me most was the level of care, communication, and commitment behind the service. As a business owner, I know what it takes to go above and beyond for a customer, and this absolutely was above and beyond.
Big Frog has earned our business, and I would recommend them without hesitation. Thank you so much for making sure we had everything we needed for our event! ❤️