Big Frog of South Edmonton

1311 Windermere Way, Edmonton, AB T6W 2P3

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Contact your local Big Frog780-409-9565

Legal Information

Big Frog Custom T-Shirts, Inc. (“Big Frog”) which is headquartered in the United States, respects and understands the importance of privacy and security for our online customers. Any information collected is used by Big Frog Custom T-Shirts and our Big Frog Custom T-Shirt franchisees to contact consumers for marketing and operational purposes. Persons who supply us with their telephone numbers or e-mail addresses on-line may receive telephone or e-mail contact from us or from our Big Frog Custom T-Shirt franchisees with information regarding special promotions, new products and services or upcoming events. This Privacy Policy provides you information about what type of information is gathered and tracked on our website, how the information is used, and with whom the information is shared. Your personal information may be disclosed when authorized or required by law.

Big Frog collects two types of information about users of this Web site; “Personal Information” (including, but not limited to, your name, address, telephone number and e-mail address) and non-personally identifiable and anonymous “Aggregate Information” (such as information about how many users log onto our Web site). Unless you provide it to us voluntarily or the information is collected via cookies in the manner described in this policy, Big Frog does not collect Personal Information in connection with your use of this Web site.

Big Frog will use the information you submit (a) to answer your specific inquiry; (b) at your option, to send you additional materials relating to Big Frog and services that may be of interest to you; (c) in the administration of the Web site; and (d) as otherwise described in this policy.

To opt out of marketing communications from Big Frog Custom T-Shirts, Inc. you may use the unsubscribe link at the bottom of any marketing email message or email info@BigFrog.com with your request. Please allow 10 business days for the request to be processed.

Please read this policy carefully to learn how you can verify the accuracy of any Personal Information we have concerning you and how you can request that Big Frog delete or update your Personal Information.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

When you visit this site, information about your browser type, operating system, IP address, and the domain name from which you access this site (e.g., yahoo.com) is collected. In addition, we may collect information about your browsing behavior, such as the number of times you have visited the site, the date you visited the site and the amount of time you spent viewing the site. In addition, Big Frog may track your response to Big Frog’s advertisements, e-mails and site content, determine your ability to receive HTML-based e-mail messages, learn how many users open an e-mail and allow our service providers to compile aggregated statistics about an e-mail campaign for Big Frog. This information is used solely for our internal purposes in managing the site and improving its functionality, as well as to assist us in better targeting interactive advertising, thereby enhancing customer support and site usability. The collection of such information, whether by us or by data aggregators, is subject to the terms set forth in this policy.

Our website utilizes google remarketing. As a visitor to our website you should be aware that your data may be used in the manner articulated below.

Where users have chosen to enable Google to associate their web and app browsing history with their Google account, and to use information from their Google account to personalize ads they see across the web, Google will use data from its signed-in users together with our Google Analytics data to build and define audience lists for cross-device remarketing. In order to support this feature, Google Analytics will collect these users’ Google-authenticated identifiers, which are Google’s personal data, and temporarily join them to your Google Analytics data in order to populate your audiences.

Trademarks, Guidelines and Disclaimers

Website Link Policy and Disclaimer

Big Frog is not responsible for the content of any third party linked site that is not owned by Big Frog Custom T-Shirts, Inc. or of any other links contained in such third party sites. Big Frog provides links to you for your convenience only, and the inclusion of any link to a site not owned by Big Frog is not an endorsement by Big Frog of the site or its contents. Big Frog assumes no responsibility for any other party’s site hyperlinked to the Big Frog website or in which any part of the Big Frog website has been hyperlinked.

No permission is granted here to you to use Big Frog’s icons, site address, or other means to hyperlink other Internet sites with any page in the Big Frog website. You must obtain prior written permission to hyperlink in any manner to the Big Frog website.

Trademarks

Big Frog® and the Big Frog logo are trademarks or registered trademarks of Big Frog Custom T-Shirts, Inc. Elements of this website are protected by trade dress and other laws, and this website and its contents may not be copied or imitated in any way without the express written consent of Big Frog Custom T-Shirts, Inc.

Warranty and Other Disclaimers

The materials and information you find on the Big Frog website are provided “as is,” without warranty of any kind, either express or implied, including without limitation any warranty for information, services, or products provided through or in connection with the Big Frog website and any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. You specifically acknowledge that Big Frog is not liable for any defamatory, offensive, infringing or illegal materials or conduct, or that of third parties contained on the Big Frog website, and Big Frog reserves the right to remove such materials from the Big Frog website without liability.

Copyright Statement

2008 – 2019 Big Frog Custom T-Shirts, Inc. All rights reserved. The contents of the Big Frog website pages, including, but not limited to text, graphics, and icons, are copyrighted materials owned or controlled by Big Frog Custom T-Shirts, Inc. or its affiliate companies and contain Big Frog’s name, trademarks, service marks, and trade names. You may download one copy of these materials on any single computer and print a copy of the materials for your use in learning about, evaluating, or acquiring Big Frog services or products. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify these materials.

Product/Services Information

The materials and information you find on the Big Frog website are provided “as is,” without warranty of any kind, either express or implied, including without limitation any warranty for information, services, or products provided through or in connection with the Big Frog website and any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Children

Big Frog is concerned about the safety of children when they use the internet, and will never knowingly collect Personal Information from minors (children under 13 years of age, or any other age defined under applicable law). If we become aware that a minor is attempting to or has submitted Personal Information via this website, we will notify the user that we may not accept his or her Personal Information. We will then remove any such Personal Information from our records.

Notification of changes.

Big Frog may, in its sole discretion, update this policy at any time and from time to time, by posting the amended policy on this website. If we make material changes to this policy that affect our treatment of your Personal Information, we will provide you with e-mail or postal mail notice and a choice to opt in under the terms of the revised policy. After the changes take effect, all newly collected Personal Information will be subject to the terms of the revised policy and all previously collected Personal Information will be handled in accordance with your response to our opt-in notice (in accordance with the revised policy if you opt in and in accordance with the previous policy if you do not opt in). If no material changes have been made to this policy that affect our treatment of your Personal Information, the amended policy shall be effective upon posting and your access to or use of the site following an update shall be deemed consent to the revised policy. If you have asked to receive marketing and other materials, and you regularly receive electronic communications from us, amendments to this policy may be sent to you via e-mail. We urge you to refer back to this page regularly and especially prior to providing any Personal Information via this website. This policy may not be otherwise amended without the written consent of Big Frog. This Policy was last updated August 9, 2019.

What Our Customers Say

I reallly like the quality of the crest print and how clean the final product turned out. The Team was helpful, professional and made the process easy from start to finish (shoutout to Anna!). I appreciated their attention to details and would definitley recommend them to my friends and colleagues.
By S. Blanco
Exceptional Customer service (Especially Ruby!), Fast turnaround and great quality!
By Carrie Habinski
Great service and a quick turnaround. Will definitely use this spot for future projects.
By Martin H
Friendly, fast and easy process
By balrea1
Friendly staff, good service and very good at communicating back and forth and all was done in a most acceptable timeline.
By Diane Fortier
This is the best spot to pick up cool gifts..you can put whatever you want on t-shirts..hoodies...aprons...and I am sure much, much more then I am aware of..all the staff where friendly, knowledgeable and very approachable..you walked out feeling good about what you asked them to do and confident they will get the job done..I sure wish they where around when I had my business as I would have used them a hundred times over..So heads up you business owners and take a look here..Thank you all for your help..
By Carmon Tipper
I has a great experience! I had 12 different images printed on various sizes of t-shirts. All the images turned out beautiful. My order was on time, and all the staff I talked to were super pleasant and helpful. I will make more orders in the future.
By Abby Micku
Incredible customer service, quick production and quality products. I did a custom order for a team and they turned out great!
By Suzanne R
Excellent service and very helpful choosing the perfect layout and design!!
By Avkash Kothari
I've gotten 3 shirts made, 2 as gifts and I am so impressed with their work and prices. I will absolutely be buying more custom items from them and highly recommend them!
By Tammi T
Absolutely would recommend this place to anyone to have custom clothing printed. Communication was 10/10 when it came to the design of my hoodie. I was concerned about quality and they walked me through the options and I was very happy with the final result! Theyre very dedicated to keeping their deadlines & their customers happy. Will definitely be returning and recommending:) 10/10 business.
By Amy Lynn
I have worked with Big Frog on 2 occasions now, and both times I have been very impressed with their customer service and the quality of the work they provide. Definitely recommend!
By Alysha Evans-Singh
Great service, I got a printed t-shirt and they had it ready in just a couple hours, super fast. I really recommend their work.
By Andrea Velasco Suarez
My school has this project where we have to make a small booth as a business. We had reached out to Big Frog to make our uniforms for us. Of course with a limited budget, we had asked for a small discount to stay within budget. Not only did they offer to DONATE all 10 T-Shirts, but it was amazing quality, prints were professionally done, AND they shipped it to us FREE OF CHARGE. While also leaving a small treat in the package! They had kept everything professional and communicated throughout the whole process. We had gotten the package within about a week of contact. Special shout outs to Cynthia and Zac, you guys ensured we were comfortable with the design, colour, sizing etc..We will most definitely be reaching out again in the future. Thank you Big Frog!!
By Leana Bdeih
We had such a wonderful experience working with Big Frog for my son’s 7th birthday shirts! From start to finish, the process was smooth, professional, and truly enjoyable. The team did an amazing job bringing our vision to life. The design was exactly what we hoped for fun, vibrant, and perfect for our ninja-themed celebration. The quality of the shirts exceeded our expectations, and the prints were clean, bold, and held up beautifully, even with all the excitement and activity at the party. We especially appreciated the team’s attention to detail and their commitment to making sure everything looked just right. The matching family shirts were a huge hit and added such a special touch to the celebration. In fact, the venue loved them so much that they asked to take photos for their own promotions! Thank you for helping make our son’s birthday even more memorable. We will definitely be returning for future events and highly recommend your services! Malika & Family
By Malika
Andrew has been a pleasure to work with. He is professional, responsive, and friendly in every interaction, and provided helpful guidance along with multiple design options for our logo and placement, making the process seamless. Big Frog offers a wide variety of brands, styles, and decorating services, including direct to garment printing, screen printing, and embroidery, along with fast turnaround times, no minimums, and free design assistance. Their pricing is competitive, and the overall experience exceeded expectations. I would highly recommend Big Frog.
By Lynne Whitton
Communication has been good, products are decent quality and price is fair
By Parent Fundraising Society-Volunteer
Super easy to work with...Processing for a small order was done while I waited!
By Rev Mickey Wilson
Definitely a return customer.
By David Bredin
Best service and thanks to the professional team!
By A F
The process was efficient, and the team demonstrated strong attention to detail by carefully addressing all the points I raised.
By Wesley Obi
Was driving around one day and saw their location. I just wanted to order a funny shirt for my misses. And yes they did a single shirt. And it was quick and a great price. I keep meaning to go back but I'm out to town too much. But I will be getting some company branded apparel and I will be speaking with these people they got it figured out. So many different types of clothing you could put logos and pictures and whatever you feel like putting on a shirt. Good job guys keep it up I'll see you soon
By Jason Osmond
Happy with their product, but terrible communication. To date, I've sent several emails and still haven't heard back. I had a simple question about colors and had to go to their store to ask them to reply to my email and when they finally did, I asked for a quote and have yet to hear anything. It's been 3 weeks. UPDATE: While there was some initial difficulties communicating via email, one of the owners stepped in and got everything figured out. He was swift, apologetic and promises that their team will do better in the future, so I revised my rating to reflect his efforts. Thanks Zac!
By Adam Eustace
This is a great place to get custom work done. We went in to have two t-shirts made, and it was such a great experience that we went back to have several hoodies customized. They're professional, responsive and Cynthia's design input was very helpful.
By The Bhatman
I really appreciate the quality and care that goes into your products. The hoodie you created was beautifully done — the print was clean, the colours were vibrant, and the garment itself felt durable and comfortable. What stood out most was the attention to detail and the pride your team clearly puts into every order. The service was friendly, helpful, and fast, and the final product meant a lot to us. Thank you for delivering something that felt personal and thoughtfully made.
By RJ Smith
I have used this company many times and I am always pleased.
By Don Wilson
They gave us exactly what we were asking for and even push the time. I’m up for us a little bit for our pick up. Custom Corvette T-shirt, and hat❤️
By Penny Ross
Good quality and turn around time
By Amy Hansen
Great quality, fast and reasonably priced. I also like all the options for file upload and the courteous staff.
By Georgina Ivan
Recently had team jackets done up by Cynthia. Exceptional customer service from start to finish. Products look great too!
By Katie Fedorvich
We would definitely recommend this company. We ordered a large quantity of company apparel and the quality was great. They were easy to work with, provided garment samples and digital mockups, and when an issue came up it was resolved quickly. Customer service was excellent and they truly wanted to make it right. We would recommend having a sample garment printed before moving forward with a large order to avoid any surprises. We are wouldn't hesitate to recommend them to others and we will be using them for all our apparel needs.
By Chantelle Auclair
i just experienced genuinely exceptional customer service and had to say something. from the first phone call to the follow-up texts, real-time updates, and sheer care taken to make a gorgeous custom t-shirt on short notice for my son’s birthday today - every step was thoughtful and professional. aiden went above and beyond. he even made a quick video showing where he safely placed the shirt out back since they’d be closed when i arrived. that kind of care is rare. the quality is beautiful, the turnaround was incredible, and the price was more than fair. after a rough couple of weeks, this kindness genuinely restored a bit of faith in humanity. deeply grateful. thank you, aiden (clearly the mock-up. i won’t have time to write a review after pick up but, duh, i know it’ll be immaculate🤩)
By Jen
Great service! Nice work.
By Steve
I went to the store to check out sizes and fabrics. Ayden was so helpful!!! He was so kind, showed me the shirts he thought would be best for our family trip. We had a design in mind and he helped us pick colours and had a template ready in a couple of days. The shirts were done within the week and they look so good! The cost was so reasonable, we will be back for sure!!
By Josi Haggerty
Impressive quick turnaround for custom print good quality sweaters within 48 hours as promised. Overnight custom design and overnight production, great work!
By Ben Lui
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