I had an amazing experience working with the Plymouth, MN Store Manager, Renee- I had a last minute "rush order" - I put a quote request in online and followed up a couple hours later to see if there was progress. Renee answered the phone- I told her I needed this done in basically 48 hours. She told me that all her designers were backed up, but she would handle this request. She fast tracked my design, I reviewed for approval a few times (I made an error- Renee fixed it in the blink of an eye) and I had the product in my hands 36 hours later. Also, I forgot to mention- she had a sample product on hand that she was able to use... I would have been screwed if she didn't have the random black XL q-zip on hand. Renee is the absolute best. I highly recommend using Big Frog for any and all orders . (not having an MOQ is the best!! )