I came in with a hat that I needed custom embroidered overnight for my dad’s retirement. I was worried I couldn’t be accommodated, but Big Frog went above and beyond for my item! The hat looks incredible and all my dad’s pilot friends want this hat for their retirement too. Thank you again!
The shirts were great. The price was fair and the customer service was amazing. The lady who helped me at the store was very helpful and insightful. Will definitely come back.
Loved every minute working with your team! Everyone I talked to was super nice. I had a special circumstance where I needed to remake a shirt because a group order gave me the wrong size so I asked your team to re-create the shirt, but in the size I needed. I provided the PNG file and picked up the shirt the next day and it looked exactly like the other shirts in the group order. AMAZING! THANK YOU!
I was so pleased with the follow up and response time of the team. It was such a smooth process and the shirts looked great. Everyone loved them and we received so many compliments on them at the event. Thank you so much for taking the order and completing it in the timeframe that we needed.
Friendly helpful service and a large variety of products to choose from. You are also given an option to bring in your own hat or clothing item if you want some product / style that they don't carry.
You don't have pay for your design or order anything in quantities.
For 1 or 2 items with no time-line, you receive the finished product(s) in approximately 2 weeks.
Bottom line, they want you to be pleased with your purchase from them.
Quality clothing with simple customization and helpful staff. Quality of final product is also excellent, and the direct-to-garment printing is awesome.
Great variety of products at different price points.
Also helpful with design ideas and making custom logos and items for specific events and branding purposes.
Working with Big Ftog custom t-shirts is always a pleasure. They offer suggestions to make your t-shirts look great. They deliver on time and always work to give you a very fair price. I'm already looking forward to next season working with Big Ftog!
Lew Kasten
NVHS GWP coach
The process was so smooth and everyone was so patient with our questions. I had needed the shirts by 1/23 when we were hit with subzero weather. I was notified that the store would be closed but I was pleasantly surprised that someone from the store offered to drop it off! It was way above and beyond my expectations and the shirts turned out great!!!
We have used Big Frog of Naperville for the past four years. They have worked under tight deadlines and always delivered the highest quality work. The staff is responsive and collaborative. I appreciate the ongoing communication regarding the status of our projects. It's been a great experience having a team ready to help when needed.
The design you put together was right on point with what I was looking for and I LOVED the mock-ups that were presented for me to select from. Then when it came time for execution, that was speedy and correct as well. Picking up took all of 2-3 minutes, so hyper-efficient there as well.
What's not to like? These folks are nothing short of AWESOME!!! :-D
The shirts were perfect. Their customer service not so much. After a week of not hearing from them, I went into the store to find out why. The guy who took my order had apparently not submitted it and no one had done anything about it. He was not friendly at all. The girl I talked to was really apologetic and finished my order that day. My advise - Don't let a guy wait on you.
Efficient customer service.
Very good quality printing (my recent photographic image on the shirts turned out great)
Variety of shirts
Shirts are always done when promised.
Professional, friendly service.
Excellent, artistic ideas.
Ease of ordering.
You can order 1 at a time.
Great pricing.
Timely delivery.
They recognize you when you walk in.
I have used them several times through out the years for custom made shirts and have never been disappointed with results. They listen to what you want, design it right then and can see what it will look like right away. Fast turn around for final results.
