Big Frog of Durham

Triangle Village 2105 E, NC-54, Durham, NC 27713

Change Location
Contact your local Big Frog919-403-3164

Legal Information

Big Frog Custom T-Shirts, Inc. (“Big Frog”) which is headquartered in the United States, respects and understands the importance of privacy and security for our online customers. Any information collected is used by Big Frog Custom T-Shirts and our Big Frog Custom T-Shirt franchisees to contact consumers for marketing and operational purposes. Persons who supply us with their telephone numbers or e-mail addresses on-line may receive telephone or e-mail contact from us or from our Big Frog Custom T-Shirt franchisees with information regarding special promotions, new products and services or upcoming events. This Privacy Policy provides you information about what type of information is gathered and tracked on our website, how the information is used, and with whom the information is shared. Your personal information may be disclosed when authorized or required by law.

Big Frog collects two types of information about users of this Web site; “Personal Information” (including, but not limited to, your name, address, telephone number and e-mail address) and non-personally identifiable and anonymous “Aggregate Information” (such as information about how many users log onto our Web site). Unless you provide it to us voluntarily or the information is collected via cookies in the manner described in this policy, Big Frog does not collect Personal Information in connection with your use of this Web site.

Big Frog will use the information you submit (a) to answer your specific inquiry; (b) at your option, to send you additional materials relating to Big Frog and services that may be of interest to you; (c) in the administration of the Web site; and (d) as otherwise described in this policy.

To opt out of marketing communications from Big Frog Custom T-Shirts, Inc. you may use the unsubscribe link at the bottom of any marketing email message or email info@BigFrog.com with your request. Please allow 10 business days for the request to be processed.

Please read this policy carefully to learn how you can verify the accuracy of any Personal Information we have concerning you and how you can request that Big Frog delete or update your Personal Information.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

When you visit this site, information about your browser type, operating system, IP address, and the domain name from which you access this site (e.g., yahoo.com) is collected. In addition, we may collect information about your browsing behavior, such as the number of times you have visited the site, the date you visited the site and the amount of time you spent viewing the site. In addition, Big Frog may track your response to Big Frog’s advertisements, e-mails and site content, determine your ability to receive HTML-based e-mail messages, learn how many users open an e-mail and allow our service providers to compile aggregated statistics about an e-mail campaign for Big Frog. This information is used solely for our internal purposes in managing the site and improving its functionality, as well as to assist us in better targeting interactive advertising, thereby enhancing customer support and site usability. The collection of such information, whether by us or by data aggregators, is subject to the terms set forth in this policy.

Our website utilizes google remarketing. As a visitor to our website you should be aware that your data may be used in the manner articulated below.

Where users have chosen to enable Google to associate their web and app browsing history with their Google account, and to use information from their Google account to personalize ads they see across the web, Google will use data from its signed-in users together with our Google Analytics data to build and define audience lists for cross-device remarketing. In order to support this feature, Google Analytics will collect these users’ Google-authenticated identifiers, which are Google’s personal data, and temporarily join them to your Google Analytics data in order to populate your audiences.

Trademarks, Guidelines and Disclaimers

Website Link Policy and Disclaimer

Big Frog is not responsible for the content of any third party linked site that is not owned by Big Frog Custom T-Shirts, Inc. or of any other links contained in such third party sites. Big Frog provides links to you for your convenience only, and the inclusion of any link to a site not owned by Big Frog is not an endorsement by Big Frog of the site or its contents. Big Frog assumes no responsibility for any other party’s site hyperlinked to the Big Frog website or in which any part of the Big Frog website has been hyperlinked.

No permission is granted here to you to use Big Frog’s icons, site address, or other means to hyperlink other Internet sites with any page in the Big Frog website. You must obtain prior written permission to hyperlink in any manner to the Big Frog website.

Trademarks

Big Frog® and the Big Frog logo are trademarks or registered trademarks of Big Frog Custom T-Shirts, Inc. Elements of this website are protected by trade dress and other laws, and this website and its contents may not be copied or imitated in any way without the express written consent of Big Frog Custom T-Shirts, Inc.

Warranty and Other Disclaimers

The materials and information you find on the Big Frog website are provided “as is,” without warranty of any kind, either express or implied, including without limitation any warranty for information, services, or products provided through or in connection with the Big Frog website and any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. You specifically acknowledge that Big Frog is not liable for any defamatory, offensive, infringing or illegal materials or conduct, or that of third parties contained on the Big Frog website, and Big Frog reserves the right to remove such materials from the Big Frog website without liability.

Copyright Statement

2008 – 2019 Big Frog Custom T-Shirts, Inc. All rights reserved. The contents of the Big Frog website pages, including, but not limited to text, graphics, and icons, are copyrighted materials owned or controlled by Big Frog Custom T-Shirts, Inc. or its affiliate companies and contain Big Frog’s name, trademarks, service marks, and trade names. You may download one copy of these materials on any single computer and print a copy of the materials for your use in learning about, evaluating, or acquiring Big Frog services or products. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify these materials.

Product/Services Information

The materials and information you find on the Big Frog website are provided “as is,” without warranty of any kind, either express or implied, including without limitation any warranty for information, services, or products provided through or in connection with the Big Frog website and any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Children

Big Frog is concerned about the safety of children when they use the internet, and will never knowingly collect Personal Information from minors (children under 13 years of age, or any other age defined under applicable law). If we become aware that a minor is attempting to or has submitted Personal Information via this website, we will notify the user that we may not accept his or her Personal Information. We will then remove any such Personal Information from our records.

Notification of changes.

Big Frog may, in its sole discretion, update this policy at any time and from time to time, by posting the amended policy on this website. If we make material changes to this policy that affect our treatment of your Personal Information, we will provide you with e-mail or postal mail notice and a choice to opt in under the terms of the revised policy. After the changes take effect, all newly collected Personal Information will be subject to the terms of the revised policy and all previously collected Personal Information will be handled in accordance with your response to our opt-in notice (in accordance with the revised policy if you opt in and in accordance with the previous policy if you do not opt in). If no material changes have been made to this policy that affect our treatment of your Personal Information, the amended policy shall be effective upon posting and your access to or use of the site following an update shall be deemed consent to the revised policy. If you have asked to receive marketing and other materials, and you regularly receive electronic communications from us, amendments to this policy may be sent to you via e-mail. We urge you to refer back to this page regularly and especially prior to providing any Personal Information via this website. This policy may not be otherwise amended without the written consent of Big Frog. This Policy was last updated August 9, 2019.

What Our Customers Say

GoodPeople Respectful and Nice
By Chris Mason
Great Experience
By Ronnie Brodie Jr
We had a great experience working with Big Frog of Durham! The graphic approval process was easy, and they met our deadline! Our campers and families love their shirts!
By Dr. Ronda Taylor Bullock
Very responsive. Very friendly. Very easy to work with.
By Charlie Du (Photo guy)
They are amazing. I can’t express the gratitude I have for this team. I came in to make t-shirts for my team of 55 and I made the mistake of asking for all of their opinions. This led to me getting stressed out due to the uncertainty of what I wanted. The team at big frog saw how stressed I was and did everything possible to help calm me down and help me understand all my options. I want to give a HUGE shout out to David for continuing to answer all of my may questions via email. Another shout out to Armand for being super helpful in store when I came in. Last but certainly not least a gigantic shoutout to Ryan for basically giving me a speed run master class in the differences in shirt types and DTG vs DTF vs Screen printing. I would 100% recommend this store to anyone needing help creating shirts.
By Jasmine James
Last minute custom t-shirts made to perfection! I was shocked at how quick, easy, and efficient the process was. Never again will I look at a big website for custom needs--Big Frog is where it's at!
By Alexandra Tocchi
The Big Frog service representatives approached my project as if it were their own. Even though my order wasn’t large or expensive, they treated it with care, professionalism, and a real sense of urgency. I truly appreciated how attentive and committed they were to getting everything done right and on time. Excellent customer service all around! I would definitely recommend them.
By Nakesha Chaplin
Big Frog is great to work with! Excellent communication. They went the extra mile to make sure my order was ready in time. I highly recommend them!
By Jerry Romagnoli
Great customer service -- friendly, responsive and helpful! great product!
By michelle hughes
Using their services for over 10 years and never disappointed with the results.
By michael linton
Excellent work, will order again. Thank You!!! Let us know if you ever need our photography services.
By Natasha Gilliam
Love the products and the customs service of Big Frogg❤️
By Pilar Rocha-Goldberg
I look for great customer service in choosing a business to support. Big Frog checks all of the boxes. The work done to my shirt was well done. Within a couple of days, after approving the image, the job was completed and to my satisfaction.
By Patrice Charles
David and his team work with you so you can have the best customized items for your company!
By Pilar Rocha-Goldberg
The team at Big Frog helped me take my idea and turn it into a flawless reality. They had the technical knowledge, and tools to make some small image edits I could not make myself, which resulted in an awesome DTF Print that got major praise. The quality of the image, the selection of shirts available, and the staff's willingness to ask questions and make each order special stood out the most to me. I will be returning for all my custom print needs.
By Daniel Barker
The owner of the company personally handled our order for a fundraising event. The design process was efficient, communication about our order was excellent, turnaround was fast and the shirts turned out great!
By Lori McLamb
Big frog Durham is my go to for any apparel needs for my HVAC company
By Zach Mullikin
Got our tees and hoodies in time for international travel. My guys are happy with their gear.
By Chester Evans
I absolutely love the Durham Big Frog team. Kamiya, Jess, Ryan and Nicholas are always willing to accommodate and ensure that I am completely satisfied with my order(s). Customer service, quality of product and prices are great! Thank you for taking care of my custom orders.
By Madre Mack
I had such a great experience with Big Frog. The shirts turned out great - exactly what I pictured. They were easy to work with, quick to provide a quote and proof, and they got me the finished product in a timely fashion. The shirts were affordable and good quality. Thank you!!
By Tara Brenner
Great customer service, reasonably priced, great communication, accurate and appreciated the opportunity to proof and make changes.
By Scott Redman
The quality exceeded expectations! The shirts turned out even better than anticipated—vibrant colors with no bleeding, and the fabric felt great. I’ll definitely be using them again for future orders.
By BHLUE Events
Great people, excellent design services and a quality finished product
By Gary H
Great experience. They were able to help me with shirts where another company had failed and squeezed my order in before our tournament that I wanted the shirts for. The shirts turned out better than I expected! Would absolutely use them again.
By chelsea walcourt
Kamiya (designer) and Jess (production manager) are easy to work with and are great at delivering outstanding product from proof. David the owner runs an efficient, no-nonsense, reasonable business. They set dependable expectations, then delivered right on time to exact specifications.
By Ron Brown
AWESOME CUSTOMER SERVICE!!!!!!!!
By Joyce Bell
Quality service & quick turn around
By Austin Batse
Very Efficient, Great Quality!
By Brian Bady
I love my shirt Big Frog made for me!!! They had it done in 2 days ! They did a logo on the front and put a photo that I brought in on the back!!!!! Looks AMAZING!!!!! I will recommend this business to everyone !!!!!! Thank you Big Frog for the BEST CUSTOMER SERVICE!!!!!!!!
By Kelly Flis
Working with the Big Frog team is always a joy. Our shirts look fantastic and were printed and ready exactly when they said they would be. We will be back!
By Caroline Herbert
Special thank you to the owner for great service and quick easy order!
By Moore LLC
second time ordering from BIG FROG. Great customer service and quality product as always!
By Ariel Dotts
I have found the staff at Big Frog easy to work with and very helpful with finalizing my design for my T-shirts. They made it really easy, fast and hassle free. I would highly recommend this company to help you with your custom T-shirts, decorated apparel and branded promotional products. I know you will be very happy that you chose Big Frog to help you!! A.P. and Debbie Hill February 7, 2025
By Debbie Hill
The team at Big Frog made it so easy for me to choose my promotional item. It was guaranteed to be a higher quality than if I were to pick out an item from unknown source and brand it on my own. I highly recommend Big Frog for all your promotional needs. I'll be back!
By Haven E Carter
big frog to the rescue! great customer service, high quality printing and friendly staff! quicker turn around time than i expected, love them! look no further!
By Blaire K
Associate was very nice on the phone. I was greeted with a smile by Kamiya, when I arrived to pick up my custom shirt. I ordered a small, and it fit’s perfectly layered over my long sleeve top! 🤩
By Cynthia Griner
So nice and helpful. The end product was great. Definitely recommend them!
By Caroline Graybeal
We had a desire to buy just 2 shirts that highlighted an event we were participating in. Despite just asking for 2 shirts, the staff at Big Frog went out of their way to help us create the art work just as we wanted it. The staff were exceptionally courteous and helpful. I hope my next visit is to buy 25+ shirts and help them build their business. They are a true gem if you need their printing services. And, we got rave reviews from friends who saw our shirts. Great work, great artistic talent and very friendly people. We whole heartedly endorse them! Support their business. We need companies like this in our community. Thank you Big Frog!
By Karl Krummel
We use T-Shirts and more for our various businesses and marketing/promotion. David Riddell has always been on the spot as needed to give us ideas for what can be used to better place each business in the forefront where needed and when needed. Both David and team have consistently been patient and expertly guided us to achieve the best outcomes. Frankly, if any other business did that half as well, they'd be doing pretty damn good. The Big Frog team's production of our T-Shirts, Polos and other attired for recent special uses have been fantastic and resoundly effective for us. If you are considering something to boost your look, call the team at Big Frog in Durham, NC. The Triangle Village team has the expertise.
By Dave C.
Write a Review View ALL Reviews