I haven't received the product yet, but if it is anything close to the customer service I experienced, then I am 100 percent positive the great experience will continue.
It was our first purchase at Big Frog and we were very pleased. My son loves the sweatshirt and design, and it was reasonably priced as well. We will be back! Thank you!!
Mark was very prompt and supportive of my request. Lisa was very helpful, leading through the various options and pros/cons of each. Very happy with the experience and the outcome.
Just very impressed with the help of the design of my hats that are on the order! So grateful for getting all the proofs to make sure everything looks great! Cannot wait to get my hats! My clients are going to be so excited!!!! so major props for the customer service and support!!!
First time utilizing Big Frog services and definitely not the last. Easy process and reasonably priced friendly staff. I bought a customized shirt for my brothers 40th birthday which ended up being a big hit so big thanks to the big frog!
Wide variety of products and several methods (including embroidery) of adding logos/designs.
Lisa at your Seabrook, NH store was very helpful, friendly and knowledgeable. The owner, Mark, was also very welcoming. The fact that Lisa provided design assistance, and the promise of a quick turnaround (during the busy Holiday season), were unexpected (and much appreciated) benefits.
Let me start by stating both Lisa and Mark Fernald, who own operate the Seabrook,N.H. store, are the most engaging,personable,and helpful folks. My former wife is celebrating her 75th birthday on January 1st. Together with Happy Birthday Grace Marie 1-1-49 a beautiful photo of Grace when she was five years old was also included. Grace has been dealing with two serious leg surgeries over the last two years...I can't wait to see the expression on her face when she unwraps her gift!!!!!! I was so impressed in dealing with both Lisa and Mark I also had the same shirt set up made for me...Happy Birthday [FIRST NAME REMOVED] 12-25-48 along with a "very young" photo...as you can see we're one week or year apart. In conclusion, your company is in great hands with both Lisa and Mark.
Sincerely, [NAME REMOVED], Jr.
PS We're "not related."
The most important thing I like about my experience was the service I received from the 2 owners of the business. I had an urgent request to have a shirt made in honor of my mother’s recent passing and they couldn’t have been more compassionate and accommodating to help me.
I plan on using them later this week to buy jackets for my leadership team because of how they treated me.
The service was absolutely amazing. Pay close attention to what we needed. Helped us out in every way we needed. And the products are perfect spot on for what we wanted.
Mark and the crew have been extremely helpful and patient while helping us choose exactly the right products to promote our business with great quality merchandise.
You folks rock!! Not only is your work outstanding! Your timely completion made me the hit of my Grandson’s game! Lotta love from that sweatshirt! “The Beast” is the man! Big sack and 21/2 tackles! Still undefeated! Thx to Big Frog and Alissa and the “Boss Frog” from Nonni [FIRST NAME REMOVED]