The experience in-store is friendly and relaxed. Felt that I was being listened to, good clarifying questions, and committed to meeting the deadline. It feels like customer service used to be everywhere but now is hard to come by. Easy in-and-out location, clean store. Highly recommend.
The staff is very knowledgeable and helpful. The turnaround time is excellent. Always been very satisfied with design staff, final products, prices and turnaround time.
They were friendly, fast, accurate, and even allowed us to make a last minute change to the shirt order.
We have used Big Frog now for over five years for our annual class shirts, and we will keep using them in the future.
They do exactly what they say they will do.
Working with Jeff, Gracie, and the whole staff has been a pleasure. They are true professionals who produce amazing work and make the collaboration process effortless. If you want a team that will take care of your vision and make it stand out, Big Frog is the place to go.
The San Marcos, California services are beyond my expectations! Great services from all team members, the print quality is phenomenal, yet the shirt quality could be a little better (slightly thicker) although, I picked one of the highest qualities available.
Jeff and his team are extremely helpful and willing to give you a fair price. They shirts are quality material and they have a wide range to pick from. They really support their community so we are sure to always go to him with our printing and embroidery needs.
I was under pressure to get a particular shirt that my son wanted to wear for Halloween as part of his costume . He told me this the week before Halloween! I ordered a shirt online that wasn’t guaranteed to arrive in time. When it didn’t get here by the day I needed it, I started to research local custom Tee’s and found Big Frog. I called and presented my situation and they said they could have the shirt done on the same day. So early afternoon on Halloween day I dropped off the T-Shirt , they were able to get the design I needed on it from the Internet, and it was ready to pick up by 5 pm that same day so my son could wear what he wanted to wear for his costume . And it wasn’t expensive at all! So they saved the day and did quality work! I highly recommend them .
They were great! Polite and knowledgeable staff, very accommodating and fun to work with. They were on-time even though my request was short-notice and others outright refused to take my order, they took it and delivered perfect quality and within budget.
I work at a local school and have been using Big Frog for over 10 years to create shirts for a group of students. They are prompt with responding, the turn-around for my order was fast and everyone there has been great to work with. Thank you!!
Great service! It was easy to walk in with an idea. They created it, put it on monitor to see what your shirt will look like, and then submit. Awesome process! They also accommodated my pick up schedule. Start to finish was outstanding!
Gracie has exemplary customer service and Jeff was more than accommodating when we needed our table cloths redone. They have really made a stressful situation far less so!
Top quality staff and products! Gracie is a pleasure to work with. Always delivers her designs promptly and accurately and is very flexible in accommodating changes! I highly recommend Big Frog!
