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OVERALL EXPERIENCE IS GOOD AND DAILY REPORTS HELP TO COMMUNICATE WITH THE TEAM WHERE WE CAN IMPROVE AS A TEAM. THE COMMENT FEILD SHOULD BE A REQUIREMENT.

Maupin Travel is amazing and their technology offerings are perfect for my company!

best place to be!

less emails.

Too early to tell. We used to have a calling service that called our clients for NPS scores. We have now switched to email only and it's only been a week. So far feedback is good

Reporting is robust and allows you to drill down. Daily emails help us stay focused on those respondents who most need our attention. The Listen 360 team is very responsive when we have a question or need support.

Great customer service!

- I would like to be able to respond to employees / clients via Listen360 - It would be great if Listen360 had some "best practices" or guides to offer their clients regarding how to best execute NPS & ENPS.

I liked the way the questions are phrased and how the feedback is selected

I value the reporting and this service provides needed feedback from my clients. This assists with structuring training & quality assurance programs to address customer satisfaction gaps.
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