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The information gathered from the membership base has been helpful in supporting us as we strive to improve our customer experience at a general level. However, we have been greatly disappointed in the account management experience from a sales and partnership lens. We have yet to retrieve consistent feedback on our program survey and are forced to only communicate via email, which is difficult to capture the crux of our issues.

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The layout is a little complicated to navigate. I find that while trying to find the main area where i have complaints is hard to find. Your able to click on things but it does not take you anywhere helpful. Hard to find things to judge I overall love this sight!

I love the analytics and the reporting side of it. It truly is a great retention tool and making it visible for the team. I’m impressed with how much we were able to hear the voice of the customer and engage in all aspects!

I like the layout and ease of using the site.

This lowering of score has little to do with the performance of Listen 360 but more about the facts that customers are not responding to the medium as they used to. We seem to get lower response rates as time goes on. I believe this has more to do with the economy/environment than the performance of Listen 360

UI feels/looks dated, slow response on tickets, lack of DIY type options for voice of the customer.

The Ft. Myer team delivered what they promised! Special thanks to Rigo, Alex and Josue.

Ease of the surveys

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