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the 1-10 rating system is confusing and could be layed out more clearly. We often have members clicking a 1 and they meant to click 10.

The unfiltered feedback is helpful.

Faster response time from customer service. Most companies I work with I hear back within 24 hours. I have not had this experience with Listen360.

You charged us for 18 months after we requested to be done. 6 months because you gave us 6 months for free and then another full year just because nobody had their eye on the ball. The leadership doesn’t have the resources they need and their priorities put themselves before the customers.

Excellent service. NO BUGS!

I love Listen 360 but my reports are not working properly.

Always very helpful.

I really enjoy how easy it is to get feedback from our members. The website itself is very easy to navigate with a lot of details!

having routine customer feedback pushed to us daily is incredibly valuable for trend identification and we've only been using Listen360 for 60 days!

Provide the ability out of the box to force clients to answer an additional question, beyond their NPS question, such as confirming their role within their organization.
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