Listen 360 has been a valuable resource for receiving feedback from our members, building stronger relationships, and gaining insight into their needs. It allows us to stay informed and responsive as we work to continuously improve the member experience.
Thanks,
Valeria Tenreiro
District Executive Director
Sacramento Central YMCA & Yolo County YMCA
YMCA OF SUPERIOR CALIFORNIA
2021 W Street, Sacramento CA 95818
(o) [PHONE NUMBER REMOVED] x 107 (c) [PHONE NUMBER REMOVED]
(e) [EMAIL ADDRESS REMOVED]
Our last round of surveys were a disaster….
It was explained to us that AI and/or bots are what caused the problem—we had an overwhelming number of “detractors” from our customers responses. Our protocols and processes are to immediately call our customer and address any issues. We looked like fools with all customers as they had not taken the survey at all. It was explained that Listen360 verifies survey responses to confirm they are not AI or bot related—doing so either daily or weekly. The whole point of customer feedback is a rapid response—we simply cannot wait a day much less a week to confirm the results are real.
What is being done to resolve this?
We are currently not sending surveys until we are comfortable this has been resolved. We are also looking at other providers as we are not comfortable with current resolution plans as they have been communicated.
Thank you.
[NAME REMOVED]
President, ServiceMax
[EMAIL ADDRESS REMOVED]
We are a franchise company, and I work for the franchise, we highly recommend Listen360 to all of our Regional Developers to get the feedback and the temperature of the clientele they support.
Custom Corporate Gifts for Relationship Building 
Big Frog Supports Small Businesses with “Shop Local All the Way” Campaign 
Don’t Be a Little Frog in a Big Pond. Be the Big Frog on Campus with Our Awesome Tees! 
Flag-Waving Frogs, Unite – And Buy American-Made Tees & More