John was a great massage therapist. I had a very sore lower back and very tight legs; he made recommendations for enhancements that would help him address my areas of concern in a more impactful way & sent me home with some stretching exercises I can do between sessions to help my problem areas.
Searching for users or locations is tediously complicated. There are over a dozen separate sections with hundreds of locations. Why can't I search for a person once and L360 show me all the locations they are in? Instead I have to go through each section individually to add/remove access. This is ridiculous. Why does the search function not work?
Listen 360 is easy for the consumer to navigate. The electronic delivery system is giving us a much higher return rate than our old paper system. As one of the largest Coldwell Banker affiliates in the country we are solicited by many vendors. We are very happy we chose Listen 360 for our customer satisfaction surveys.
Modern software is, to a point, designed with the intention to incorporate custom integrations as the user base grows. Listen360 has jumped on this and has developed a product well suited for the missing link service-software has with its clients. Feedback and online reputation management.
Most companies don't build in the level of analytics and direct action items related to the experience of the serviced user they only look at the experience of the user who uses the designed system.
Listen360 fills this gap nicely.
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