The tool is easy to use and feedback is simple to organize, interpret, and present. I do wish that behind the scenes, that if there was an error processing a file, that a point of contact with our organizatin could be notified, instead of just noticing several days later that feedback has not come in and then having to reach out to support to confirm if there was an error.
The reporting could improve a bit. I was told about some potential generative AI tools a few months ago and told it would launch this summer but no one has followed up. Also, I don't know who my account manager is anymore because I guess my old one was moved to a different area and I haven't received information on a new one.
In a time when emails are the way of the word, it is challenging to get people to read and respond to surveys. Having QR codes available would be helpful. For members are participants that we see frequently, it would provide another means in increase our response rates.
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