OVERALL EXPERIENCE IS GOOD AND DAILY REPORTS HELP TO COMMUNICATE WITH THE TEAM WHERE WE CAN IMPROVE AS A TEAM. THE COMMENT FEILD SHOULD BE A REQUIREMENT.
Too early to tell. We used to have a calling service that called our clients for NPS scores. We have now switched to email only and it's only been a week. So far feedback is good
Reporting is robust and allows you to drill down. Daily emails help us stay focused on those respondents who most need our attention. The Listen 360 team is very responsive when we have a question or need support.
- I would like to be able to respond to employees / clients via Listen360
- It would be great if Listen360 had some "best practices" or guides to offer their clients regarding how to best execute NPS & ENPS.
I value the reporting and this service provides needed feedback from my clients. This assists with structuring training & quality assurance programs to address customer satisfaction gaps.
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