Amazing service, from the first phone call all the way through to the delivery and even post-delivery checkin. Sanford and his crew offered countless revisions of our logo placement to ensure it was exactly what we wanted, and sent numerous samples up for us to evaluate. We couldn't get this kind of care local to Seattle, so we were delighted to be getting superior service from Big Frog of Portland!
The printing that I've had done at Big Frog lasts forever! I had a job done there 8 years ago and the printing has stayed put. The t-shirts that I've received are of good, heavy quality. The staff has always been friendly, accommodating and professional. The turn-around is always quick. I also like that Big Frog is local, as I like to support local businesses.
Great customer service! Devin was so accommodating, communicated with me continuously with updates and produced the perfect end result!! Everyone at the W Burnside location were professional and very personable… love the frog doorbell!!! Thank you so much, the embroidered baby bath towel turned out amazing and most importantly the recipient was thrilled!!!
When the first item was printed and the color of my logo was hard to read against the color of the hat, Devin called me. He gave me options verbally and followed up with photos/mock-ups by email, which was super helpful. I appreciate his changing things mid-project to make the end result much better. We're a small nonprofit and these hats mean a lot to us, so we really appreciate his help in making things right. Based on his service, we'll definitely use them again.
Customer service was kind, clear, direct and incredibly accommodating. I came into the store with a vision and they walked me through, step by step on how to achieve it. My shirt came out EXACTLY as I wanted - and even earlier than promised.
Seriously felt like my order for ONE custom tee was as important as an order for 100. Great service, quality design and product. Definitely will use again in the future and will recommend to family and friends!