The reporting is robust and easy to understand, especially the reporting that was revamped a year or so ago. We would like to see the rest of it updated to the cleaner workflow as well.
We have plenty of permissions and settings for setting the system up as a franchisor and for franchisees too. Any changes needed are easily made.
Support staff are easy to work with for the most part. We never really hear from a point person as such, but many of their main team know our company well after so many years of using their software.
Overall the software integrates well without main software system, our business model and our needs without being overly complicated.
Need better reporting features. We've had to create Excel Spreadsheets and import information weekly/monthly to have the reports we need/want for our communities. Different industries utilize different stats, so please make the reporting more customizable for each client.
I have asked for help when we transitioned from Elevation Cycles to Mikes Bikes. The back end details are still not complete. My email connected to he account is still elevationcycles.com. I have asked multiple time for assistance and I am always given a very long winded answer with out a direct solution. I have tried to go through but it takes way too much time. I am fearful of breaking the communication during our busy season. It would be really great when help was asked for, it was provided and taken care of.
The user interface to set up the campaigns is not as intuitive as I think it could be. Analyzing the results once the surveys are received is nice and easy.
It's always good to let others know what's on your mind, even if you can't share all of the details, because others might be able to resolve your concern - or find someone who can!
Listen360 has been one of the best partners we've had at Sport Clips.
Their client service is remarkable, and our Clients and Team Members love the ease of survey completion and reporting.
Eric, Laura, and the entire support team go well beyond expectations and are a pleasure to work with.
I can't help but think that Sport Clips is better because of the Listen360 platform and support!
It seems like we don’t get consistent feedback as it relates to volume. For a few weeks we might get 3 to 5 responses and then we will go a couple days getting 200 to 300.
As a user of it everyday for our business - Santikos Entertainment - I have asked for the past three years to upgrade your daily dashboard.
Right now we get Rolling 3 Months, Rolling 12 Months and YTD scores.
Would like the option of Yesterday's score to be put into that dashboard and month to date but all I get is they are working on it. A more interactive dashboard would help on the daily update.
Maybe in three more years, this will become a reality.
Rob Lehman - COO - Santikos Entertainment
Listen 360 gives great visibility into the consumer experience with your brand. It's easy to implement, easy to use and provides ongoing feedback that enables you to respond to consumer needs, improve processes and address training deficiencies.
It's an easy platform to use, and the support is phenomenal. Enjoy working with Listen360, and the feedback we receive through 360 is so helpful to us in learning ways to continue in our aim to provide the best possible service to our clients that we can. Thanks so much!
I like the ease of use of the user interface. It helps put the ownership of the service experience to the Field Leadership so any adjustments that need to be made to the service experience are more immediately impacted.
Quick survey from our membership base with valuable info we can grow from as a business. And as a survey taker, same. It’s simple and quick to collect my responses.
I am a 10-year user of Listen360. Until a year ago I would have given you a 10. Unfortunately, the billing issues that I have had with you over the past year have dropped this score to a 6. My account manager is great; however, it is my understanding that she does not have any control over the billing. My billing issues do appear to be getting better. However, the headaches that I have had this past year have made this a very frustrating experience.
