I think your customer service team is OUTSTANDING! I've been in your store (Bloomington, MN) many times and each time I'm greeted with a smile and respect. i really like the quality of both your sweatshirt's and t-shirts. I'm really impressed with how your team is willing to work with us to get a good quality product within the timeframe asked.
I am the Operations Manager for the Cari Ann Carter Group and I reached out to Big Frog with a last-minute request for some team t-shirts. Not only did they deliver BEFORE my requested deadline, but they offered suggestions on a better quality shirt, logo design placement and overall product. The t-shirts were a HUGE hit with the team and everyone loved the quality and fit of the shirt. We are super pleased with our t-shirts and we will definitely be coming back for some additional team swag!
I can not tell you how pleased I am with the service I received from Brittany in the Bloomington location! She was kind, super helpful, and knowledgeable about your products and process. Great experience!
Everyone was wonderful to work with, start to finish. Admittedly, we procrastinated on a very large order of shirts (300+ with a variety of sizes and designs). After other companies told us it wasn't possible, Big Frog made it work. We asked for soft shirts with either no tag or a tear away because our students have sensory challenges, and wow. The t-shirts are so soft, including the screenprint! Big Frog nailed it. We promise to order ahead moving forward, but we genuinely appreciate you all going the extra mile for us!
I had a great experience at Big Frog. As soon as I walked in, at least three people greeted me with a smile.
I wish I remembered her name, but a very gracious woman helped me out. I wasn’t sure what I wanted so she showed me shirt styles they have there and many online. She and I then found the perfect design to put on the shirt and she took the time needed to make the necessary changes. I came there on Thursday afternoon and asked if I could get the shirt by Saturday. She found a vendor who would be able to do this.
I was absolutely amazed and very pleasantly surprised to receive a phone call on Friday afternoon. It was ready for me to pick up.
I highly recommend this local business. Great people and great products.
I LOVED that I was able to work with a designer directly, everything was so easy and well done. I also loved that I could order any product in smaller amounts, and I could customize more things then! I ended up getting an extra hoodie because of that!
Thank you so much!