Due to the nature of our business, in that each item/garment is fully customized to the specifications of the customer, it is not possible for Big Frog to accept returns of any customized items sold.
In the event a customer has confirmed an order and artwork has begun and/or merchandise has been ordered but not printed, the cancellation may result in an art charge for work begun and/or a restocking fee for merchandise ordered.
Pickup Policy – 90 Days
Due to the volume of items/garments we have in the store on a daily basis, we try our best to keep our inventory moving. Every 30 days we examine our inventory to find items that have not yet been picked up. We call our customers to notify them that we still have their items/garments and set them aside. After contacting our customers, we will allow a reasonable amount of time (not to exceed 90 days after the purchase date) for them to respond or retrieve their items. We try our best to reach out multiple times during the 90-day period following the order. Anything left at the store for 90 days past the customer’s order date will be donated to Goodwill or another charity of the store owners choosing or destroyed.
Love their customer service and t-shirts. I will never go through another company again. Quick service, best customer service, good product t-shirts. Great prices! Just love this company.By Brandy J.
Big Frog is the best for custom apparel. The staff is very helpful in selecting garments. We have used them for embroidery and screen printing. Job well done!By Corey E.
Free design assistance. Can order in small quantities. Quick turnaround in production!By Kent S.
Great job! Fast turnaround and really fantastic team. Absolutely amazing!By Stephanie S.