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Reviews
October 28, 2026
T.R.
API doesnt expose most useful information. Raw data is nice, but should also expose NPS data and keyword mappings (i.e. keyword_1: "example", keyword_1_sentiment: -0.5) across some set of keywords generated by whatever model you have analyzing surveys behind the scenes.
This is an amazing tool any franchise network needs to have. I've been part of a brand that took away Listen360 and noticed we were out of touch with our customers. Listen360 is a must.
First, as a survey developer, I am not able to update my surveys without you. This may be the way the contract is set up.
Second, and most importantly, my ability to create reports is severely limited.
--I would love to see sentiment based on comments (not on score).
--I would like to be able to create reports on topics you do not have listed, perhaps some keyword searches that I select.
--I would like to have all my business surveys in one place rather than pulling 3 different surveys, combining comments, etc.
Third, I have to pull the raw data to get a true NPS because you do not show our overall score.
Very happy with Listen360 since we introduced it earlier this year. Support has been very good and the system has generated excellent data which can be responded to on a site level. Very user friendly and easy to access data.
Integrations are limiting and challenging to set up. UI is clunky on the admin side. UX is poor on the user end. Even completing this survey as a user, the load time was slow between clicking the rating in the email and loading this page in a browser was slow. Lots of potential for Listen360, but currently not meeting our expectations.
It's not all on L360, some is how we use or don't use the software. My understanding is we can't modify the questions which makes it confusing for some of the people who are being surveyed. There also isn't a great direct way to link our CRM to L360 so that the process isn't so manual. Currently, we have to download program information and then upload into L360 and then every person gets the same set of questions.
Listen360 provides actionable information that helps any business get better by listening to their customers and taking action.
The Team at Listen360 is outstanding. Loads of experience and expertise wrapped in great customer service.
I don't love that when clients don't finish filling out the survey it records their unfinished survey as a detractor. This causes many issues in the business.
I am new in my role at Fellers, I am the Chief Customer Experience Officer, and I lead all Customer touch points and the Contact Center. I noticed there has been no data since early February. I had IT initiate a ticket, Listen360 worked on a solution and solved it. We are not getting data again. My disappointment was that we had to find that there was zero data for 3 months. I would expect a more proactive relationship from vendor to client.
The product is outdated, with a problematic user interface and reporting experience. The support team has also been unhelpful and failed to complete tasks that were reportedly closed years ago, particularly with respect to access control remediation.
More concerning, support contacted former users who previously held administrative privileges using their personal email addresses. These individuals have not been employed by our company for over four years, are no longer authorized contacts, and had previously been confirmed as removed from the contact list. In some cases, these former users have been openly hostile, making this outreach both inappropriate and concerning from a security and governance perspective.
The community at CPY is the best. It's more than a yoga studio, it's home. All of the instructors and students have created an energy that is alive and palpable. I love Corepower!
Slow to respond to our needs or questions. Slow as in sometimes weeks to get back to us. The service is fine when there is no issue, but when we need support for customization, we don't feel like we are a priority.
Paid a large amount to attend, but was only able to attend certain sessions - many were invite only. Tradeshow/exhibit portion was underwhelming. No real time to connect/network. Spoke with many long-time attendees who echoed frustration/disappointment.
