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Reviews
June 7, 2026
M.L.
The product is outdated, with a problematic user interface and reporting experience. The support team has also been unhelpful and failed to complete tasks that were reportedly closed years ago, particularly with respect to access control remediation.
More concerning, support contacted former users who previously held administrative privileges using their personal email addresses. These individuals have not been employed by our company for over four years, are no longer authorized contacts, and had previously been confirmed as removed from the contact list. In some cases, these former users have been openly hostile, making this outreach both inappropriate and concerning from a security and governance perspective.
The community at CPY is the best. It's more than a yoga studio, it's home. All of the instructors and students have created an energy that is alive and palpable. I love Corepower!
Slow to respond to our needs or questions. Slow as in sometimes weeks to get back to us. The service is fine when there is no issue, but when we need support for customization, we don't feel like we are a priority.
Paid a large amount to attend, but was only able to attend certain sessions - many were invite only. Tradeshow/exhibit portion was underwhelming. No real time to connect/network. Spoke with many long-time attendees who echoed frustration/disappointment.
Tool works great, would be helpful to have more proactive outreach and engagement from our account manager to ensure effective use of the tool, explore new ideas, and overall to help get the most impact from the investment.
Listen360 is by far one of the best supplier partners we have. They have been instrumental in our ability to gage our Clients and respond to their needs.
Providing a rating without a comment is a waste of time and resources. Also consider sharing what someone would have filled in the year before. In some instances customers don’t remember what they did the year before and they choose a lower rating this year not meaning anything in particular.
I love the real time feedback we can overcome with customers. The positive and negativity! I appreciate the links so customers can leave us reviews on medias and google. A really great product that has changed our operations!
Almost 2 years into working together we now have emails asking about our overage, usage, etc. Since Katie B left it just continues to get worse. I think Maria has more out of office emails than any vendor I have every worked with. Maybe you need more customer support people. What use to be great service at a great price has really gotten awful over the past year.
It has a really straightforward UI so our front line leadership can jump right in and utilize it. It has great teaching tools to socialize the Net Promoter Score methodology. Their training library is a great resource so you don't have to reinvent the wheel. The support team is prompt and thorough when you have an issue.
There are some flaws, like some auto-bot responses coming back to us as detractors but with no comments, and when we contact customers they say everything was great and they never recall filling out a survey.
But overall, for the interaction and feedback Listen360 provides us, it is pretty good.
