Lauren was great! I called last minute to get shirts ordered for my daughters birthday since another company told me two days before we left for Disney they wouldn't have our shirts. I reached out to Big Frog and Lauren took the design and quickly got us the shirts same day! She was very great with her communication and made sure that we were satisfied throughout the process. I am very glad that I ran across this company, because they saved the day! My daughter was so excited that she was still able to match at Disney for her 6th birthday! Because of this great service we will definitely be ordering more shirts fin the future! I’m very thankful that Lauren and the rest of the team could make such a quick turnaround and provide quality shirts!
Big Frog uses good quality materials to make the products. They also have employees that have good customer service experience and work well with the customers. The timing for finish products is really great.
Recently, we went to Big Frog to have several gifts personalized. This was not our first experience with Big Frog. My family has had many tee shirts made at Big Frog. They handle large and small orders. We have been more than satisfied; so we keep going back.
We are more than pleased with our experience with Big Frog. I am happy to see that they employ young adults. Their employees have been trained well. Everyone on the staff is knowledgeable, professional, polite, and helpful. Personally as an older person I am pleased to see these professional young people.
We are truly grateful that we were able to have our gifts personalized right in our community. We had several chefs jackets personally monogrammed for family members who have small businesses. Big Frog was able to help me by fixing the logo for two of the jackets. The screenshot logos had things in the picture that were not part of the logo. We are so grateful they were able to fix that problem.
We had a garment bag embroidered for our pastor. When attending at conferences, our pastor can readily identify his bag from hundreds of other ministers’ bags. He was so excited and pleased with the personalized bag. He thanked us twice. I am sharing the thanks with Big Frog. The monogram was more than just initials. It had Senior Pastor, his name, and our church name. The EMBROIDERED MONOGRAM MADE THE BAG!!! Again, thank you Big Frog.
The Parks Family
The employees were very helpful, optimistic, and friendly. From my first conversation on the phone to working with me in person, they seemed genuinely interested in making sure that my order came out exactly as I had envisioned, and it did. In addition, they were able to work with me during the hectic Christmas rush, which I greatly appreciated. I would certainly recommend them to anyone - huge thanks!
Great service from Miss, Shondra.
From my first interaction with Miss, Shondra by phone. Ms Shondra personality never change when I met her at the Big Frog location 9301 Woodmore Court, Lanham Maryland 20706. Her upbeat personality never changed, you could hear the upbeat attitude in her voice and see her smile through the mask she was wearing. I have been in the hospitality industry for over 35 years and worked at some of the elite hotels, like the Ritz Carlton pentagon city the Esmeralda hotel in Palm Springs California to name a few. I recognize people with great people skills and Miss, Shondra is one of those people. Miss Shondra will be my go to person when I return to your that store, yes the biggest reason I will be returning is because of Miss Shondra. I also notice the other associates and how they interact with other people that was in your store, they also did great with answering questions. I look forward to seeing Miss, Shondra doing bigger and greater things with Big Frog or whatever she decides to do.
Please pass this on to Miss, Shondra Management team and the rest of the staff.
The products are of good quality. The customer service is very good. When you come in the store, they greet you. They take time with you. I have been helped by several people in the store. Emmanuel created by design, Julia (?) put it into the system, and Sam created my site.
The manager ensured I was being helped.
I like that. Thanks TD