Big Frog of Allen

122 Prairie Road, Fairview, TX 75069

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Contact your local Big Frog469-591-7100

Searching for customers to resend reviews is very laborious.

Searching customers to resend a survey is a pain. WAY harder than it needs to be.

frequent use in 4 categories of customers, trend tracking by various periods, ability to note follow-up

Would love for the system to be reorganized so that I can search by user and add locations to their profile instead of having to search by each location under each category in order to find users. I end up doing a minimum of 4x the work, which takes more time from other tasks.

I love everything except that I can't get email updates when a customer posts on review platforms like Google and Yelp.

great feedback and actionable info . Pays for itself over and over . Great for our employees to provide guideance

Immediate feedback for unhappy customers, allows for opportunity to reach out quickly

Love Scott, my franchisees love the platform and I get very few complaints :)

It's a simple tool to use for both the member and the organization. We are very pleased with the product and have been since we instituted Listen360 more than a year ago.

I have continued success with each person that i work with on the Listen360 team. Your team members are helpful and quick to address concerns.

I am concerned about an employees disregard to wearing their mask while working the front desk. This is a constant problem that isn't getting resolved. It makes me dread going to this branch.

We seem to get very low responses. Maybe if the survey was a little more robust..

I wish the data was real time & live. That the tracking of technicians performance is clearer. I would like a text message request as an option. I think NPS score is a bit outdated way to track a customers opinion as well.

Support team is great and usually quick with responses. Brandy is very helpful whenever we have a question or need assistance. Billing could be more accommodating for the customer. Our system doesn't allow us to enter an invoice prior to the invoice date. I requested to receive the invoice on or after the invoice date, but request was denied.

Feedback Report Generation would be more beneficial with customizable options for data collected; including any follow-up responses to Listen360 customer feedback. For example, when populating the Detractor Feedback report, it does not capture any Private messages or responses to the Customer feedback. Important for our business to capture the customer data which had a negative experience, and also analyze the response/actions taken to address. Our current workaround requires report manipulation to pull appropriate data from Follow-Up responses.

Great abilities with the reports

The scoring method is not user friendly. To many cases where someone scored a 10 fit entered 0

Pretty good.

Way too expensive and metrics are difficult to explain to clients. When you present a 74% net promoter score, it sounds like a low C grade.

Listen 360 has been an outstanding addition to our organization. The service allows us to track customer feedback, respond efficiently, and has boosted our review level significantly. Highly recommend!

Details around how to pull feedback specific ton each employee

Well laid out and easy to read

Automatic features Email notices Website uploads

easy to use and simple to interpret results

great simple to use tool with useful insight

Love the service.

Campbell Travel ROCKS!!

Provides real feedback. Would like to add some additional questions, which I believe we are working with you on so that is good.

Love the consistent feedback provided and the opportunity to find out what customers are thinking about various parts of their experience.

Like to see reviews broken down to office staff/billing/field technicians, etc.

Not sure why i am getting this survey??????

Always prompt to respond to any requests or questions we have. User friendly. Easy reporting.

As a long time client of Listen360 I'm have had nothing but exceptional service and support from the team at Listen360. I've had the opportunity to change to different providers over the years and I've listened to several pitches from them about how wonderful they are. In the end they just couldn't measure up to Listen360. We're here to stay!

Internal feedback mechanism. Provides some degree of control for sharing feedback publicly.

Integration was easy and it's Intuitive. Clear reporting and support when you need it. A tru partner that has worked with us through this pandemic!

The service is fantastic and provides critical data. We would like some more flexibility when working with 3rd party providers. We don't have any integration with our CRM because Listen360 and ServicePro could not come to an agreement on the data exchange.

I like how short and concise the survey is making it easier for our customers to use.

Excellent service and stable platform, great information provided. Interface/reporting flexibility and ability to export data ALL raw data easily through some extract/query tool to do external analysis/linking with other data would be my only "wish"...but extremely happy in general with the product and our Acct. Execs, Scott Morgenroth and implementation team resource, Sarah Bacon.

The simple question of referral goes a long way, and has really helped our business discern customer perception accurately and without the bias Yelp has evolved into over the past couple of years. Keep up the good work!

Love your service

Good people.

Web site is well done

I still wish you had a better deal for new, smaller brands! But I have said that before.

I really like the fact that you receive a lot of information. It is a very helpful tool.

The tool is simple to use to gain important customer feedback. The support staff are always willing to answer questions, assist with special requests and even proactively offer suggestions for a better feedback program. Thanks!

I really appreciate the people with whom I've worked at Listen360. They are always helpful.

I do like it, but I feel like the scoring needs to be more fair to us!!

Ilike the fact that you can see what the customer comments are and that you can resolved them once you talk to the customer.

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