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I am used to Qualtrics Dashboards and analysis. Listen 360 does not provide text analytics focused on the sentiment of customer comments, it uses the NPS score to determine positive or negative emotions/sentiment of the comment. I can build robust dashboards in Qualtrics and not at all in Listen 360. As the Customer Experience Analyst for my company, the ability to design dashboards and reports based on current projects is vital. Since you do not have it, I must download the data and design it outside your platform.

We find Listen360 to continue to be a great investment for our organization. Having the ability to address member concerns in real-time while also having access to amazing feedback from our membership community is invaluable. The team at Listen360 is always responsive when we reach out with questions and the system is very easy to use. We are excited to learn more about the AI technology that is being explored.

Your system has totally screwed up a key metric for our company. Response to our situation has been horrifically slow and confidence in the explanation so weak that we are to the point of cancelling Liaten360 and moving to a new vendor. Happy to take a call is a here is actually a live person in your company. [NAME REMOVED] CEO/Owner [PHONE NUMBER REMOVED]

You offer information about my customers I wouldn’t otherwise know. That’s gold to me.

the 1-10 rating system is confusing and could be layed out more clearly. We often have members clicking a 1 and they meant to click 10.

The unfiltered feedback is helpful.

Faster response time from customer service. Most companies I work with I hear back within 24 hours. I have not had this experience with Listen360.

You charged us for 18 months after we requested to be done. 6 months because you gave us 6 months for free and then another full year just because nobody had their eye on the ball. The leadership doesn’t have the resources they need and their priorities put themselves before the customers.

Excellent service. NO BUGS!

I love Listen 360 but my reports are not working properly.
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