BIG FROG CUSTOM T-SHIRTS: 24 HOUR SERVICE AND SATISFACTION GUARANTEED

 

 

 

 

 

 

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Frequently Asked Questions 

What is the minimum order?
How many colors can I have in my design?
How should I care for the t-shirt?
How quickly can I get my order?
What styles and colors do you have available?
Can I order another shirt with the same design later?
Are there volume discounts?
Can I bring in my own shirts to be printed?
Can you print anywhere on the shirt?
How large an image can you print?
Can I exchange my shirt for another size?
What kind of file do you need for my design?
What forms of payment do you accept?
How can I become a reseller?

What is the minimum order?

With direct to garment printing technology, you can order as few as ONE custom t-shirt and as many as 300 t-shirts.  Once you get above 300 t-shirts, we will screen print your garment to be cost effective.

How quickly can I get my order?

If you choose a style, color and size that we have in stock, you can have your shirt within hours.  If we need to order your shirt style, then it will be a minimum of 48 hours until your order is complete.  However, if you are in a rush, then we can get your shirts sooner, but a rush fee will apply.  The rush fee will be the shipping cost of getting your shirts to our shop from our wholesaler.  Contact us for more information.

Can I order another shirt with the same design later?

Absolutely, we keep customer files indefinitely.  When you call to get your design reprinted, be sure to give us your full name and a brief description of your original graphic.  This will allow us to find it and print it for you immediately.

Can I bring my own shirts to be printed?

The answer to that is absolutely.  Everyday we print on customer's t-shirts and more.  Keep in mind that we can only print on cotton and cotton blends (with a 50/50 mix being preferable).  We cannot print on nylon or 100% polyester items.  The general price for printing on your item is $12.  If you have more than one item, you may be eligible for volume discounts.

Can I exchange my custom t-shirt for another size?

You can exchange your custom t-shirt for another size, however a fee will apply.  For another size, please contact us via e-mail or call us at your original location to arrange for a return.  The exchange fee is $6.00. 

What forms of payment do you accept?

We accept Visa, Mastercard, and American Express.  We also accept Money Orders and personal checks.  If your check is returned, there is a $35 fee.  If you prefer to use Paypal for your transactions, we will be happy to send you a Paypal invoice. 

How can I become a reseller?

Start by contacting us with your information.  Then fax or mail us a copy of your tax certificate and your W-9.  Once we have received these items, we will forward you a copy of our reseller pricing. 


Copyright 2006 - 2008: Big Frog Custom T-Shirts Inc.
Last Updated On 09/23/2008